Tag Archives: Usage

Communicating – solid market research from MetaFacts Technology User Profile

Extensive research information about communication is available in TUP – Technology User Profile.

It’s been decades since Marvin Gaye “heard it through the grapevine,” and there are more “grapevines” today than you can shake a stick at.  It’s important to know which one your target audience uses–social networking, email, texting?  Do they grab their cellphone or type a text or email? How do they combine or trade off these modes of communication? TUP’s research gives you demographic and market details that might easily be overlooked, and that can be the difference between having a well-defined market or missing out.

Below are a few examples of questions addressed in TUP related to communication. The full TUP service enables drilling down beyond the answers to these questions to identify which other technologies, services and behaviors are disruptive and to profile which market segments are and aren’t adopting. TUP is much more than a one-dimensional market view or opinion piece, since it offers ready, solid answers to the following and many other key questions.

  • Who is videoconferencing, and using which platform?
  • What is the status of mobile phone transition, from basic feature phones to smartphones and non-users?
  • How are smartphones challenging or complementing mobile PCs? Which market segments are coalescing around which platforms?
  • What is the mix of communication products and services – landline, wireless, email, IM, etc. – by segment?
  • How do the market segments of mobile phone platforms vary? How does compare to Tablets and other key devices?
  • How are users communicating, given all their communication options?
  • What makes a smartphone a smartphone in the consumer’s eyes? How does usage compare to basic mobile phones? What are the user segments and usage profiles?
  • How many screens do people view? Which market segments view more screens than other segments?
  • How do Verizon’s subscribers compare to AT&T’s?
  • Who are the true early adopters and laggards? How does this vary by actual usage of specific products and technologies?
  • What do most people do with their mobile phone as compared to their PC? Which user segments align with which platforms?
  • How are Facebook users different from users of other Social Networks? Beside demographics, what else distinguishes these from each other?
  • How has the division of work vs. personal use of technology products continued to blur?
  • Tech adoption cycles may not be as fast as the tech-focused think. How many and which users still use older tech products?
  • Which segments are using which tech devices & carriers? For which activities?
  • Which smartphone OS is leading, and with which market segments?
  • What are the attitudes about texting and driving? Who is most supportive and who is mostly opposed?
  • What is the impact on privacy concerns on use of social networking?
  • Primacy – what is the center of the user’s world? Their home PC, work PC, mobile phone? Is it one device or many?
  • iPhone users – who are they really? How do they compare with Android and Blackberry users?
  • Are PC users primarily accessing the Internet at home, in the workplace, using friends or neighbor’s computers, or in public places such as libraries or cybercafés? Which users use other’s PCs and which have many to choose from?
  • What about the anti-social – those that aren’t in an online social network? Who are they? In what other ways are they actively communicating and having fun? How does their spending profile compare?
  • Entertainment primacy – what is the center of the user’s home entertainment world? Is it one device or many? Which devices and services, and among which segments?
  • Which market segments are dating online? What else do they frequently do online?
  • Which market segments interact with their social network using their mobile phone, and which do not? What else stands out about these connected users?
  • What do users sync or “store” in the cloud? How do users share images – social networking sites or photo-specific sites? Which users are the most active?
  • Netbooks – are they replacing notebooks? Stalling smartphones? Withering?
  • Most-mobile customers – where do they go and what do they do?
  • How PC/Online & Mobile Phone activities compare? How is this different for Tablets or eBook Readers? Which segments use which device for the most activities?
  • Do PC users behave differently as they gain more experience? Are Newbies or Vets mostly focusing on certain activities versus a broad mixture?
  • Is social networking only for certain age groups?
  • How much have PC users integrated PCs into their personal lives?
  • Do mobile PC users print differently than desktop users? Do the more-mobile use more or fewer printers? Do the more-mobile print different content?
  • Tracfone for oldsters? Who has the oldest segment by carrier?
  • Who spends the most hours online?
  • Which social networking sites are used most frequently by which segments?
  • Have game-players been the first to adopt new products such as the Apple iPhone? Or, are they generally later adopters?
  • Which segments are keeping their files, calendars, or other information synchronized or backed up online?
  • Which combination of tech devices is the most popular today? How large is each segment? Who are in each segment? Which direction are they headed with their buying plans?
  • Which market segments are blogging? How do they compare to social networkers?
  • Who are the biggest tech spenders? Which segments spend the most and least for devices? How does spending for tech services differ?
  • Are Apple’s retail shoppers already the Apple-faithful or is Apple drawing in the unconverted? Who are these shoppers?
  • Multitasking – who’s using many devices for many activities, versus few devices for many activities? How do user segments vary by quadrant?

If solid answers to any of these questions would help your work in creating the future, please contact MetaFacts.

MetaFacts, Inc. helps technology marketers find and measure their best and future customers.

Current subscribers of Technology User Profile may obtain this information directly from MetaFacts, as well as additional customized drilling down into the full dataset.

For more information on the results delivered in TUP and about how to subscribe, please contact MetaFacts.

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Filed under Consumer research, Market Segmentation, MetaFAQs, Mobile Phones, Multiple-PC Household, Statistics, Tech Market, Technology, Trends, TUP 2011, TUP 2012

Communicating – solid market research from MetaFacts Technology User Profile

fExtensive research information about communication is available in TUP – Technology User Profile.

It’s been decades since Marvin Gaye “heard it through the grapevine,” and there are more “grapevines” today than you can shake a stick at.  It’s important to know which one your target audience uses–social networking, email, texting?  Do they grab their cellphone or type a text or email? How do they combine or trade off these modes of communication? TUP’s research gives you demographic and market details that might easily be overlooked, and that can be the difference between having a well-defined market or missing out.

Below are a few examples of questions addressed in TUP related to communication. The full TUP service enables drilling down beyond the answers to these questions to identify which other technologies, services and behaviors are disruptive and to profile which market segments are and aren’t adopting. TUP is much more than a one-dimensional market view or opinion piece, since it offers ready, solid answers to the following and many other key questions.

  • What is the mix of communication products and services – landline, wireless, email, IM, etc. – by segment?
  • Who is videoconferencing, and using which platform?
  • What makes a smartphone a smartphone in the consumer’s eyes? How does usage compare to basic mobile phones? What are the user segments?
  • How do the market segments of mobile phone platforms vary?
  • How are users communicating, given all their communication options?
  • Is email dying because of ads? Being replaced by alternatives such as social networking, texting, or IM?
  • iPhone users – who are they really? How do they compare with Android, Windows and Blackberry users?
  • How do ad volumes affect usage?
  • How many screens do people view? Which market segments view more screens than other segments?
  • How are smartphones challenging mobile PCs? Which market segments are coalescing around which platforms?
  • Are PC users primarily accessing the Internet at home, in the workplace, using friends or neighbor’s computers, or in public places such as libraries or cybercafés? Which users use other’s PCs and which have many to choose from? Are smartphones or netbooks changing this?
  • Netbooks – are they replacing notebooks? Stalling smartphones? Withering?
  • Primacy – what is the center of the user’s world? Their home PC, work PC, mobile phone? Is it one device or many?
  • Which smartphone OS is leading, and with which market segments?
  • What is the impact on privacy in use of social networking?
  • Which segments are using which devices & carriers? For which activities?
  • What about the anti-social – those that aren’t in an online social network? Who are they?
  • Most-mobile customers – where do they go and what do they do?
  • How much have PC users integrated PCs into their personal lives?
  • How do Verizon’s subscribers compare to AT&T’s?
  • Entertainment primacy – what is the center of the user’s home entertainment world? Is it one device or many? Which devices and services, and among which segments?
  • How has the division of work vs. personal use of technology products continued to blur?
  • Which social networking sites are used most frequently by which segments?
  • Multitasking – who’s using lots of devices for lots of apps, few devices many apps, etc.?
  • Which market segments are blogging? How do they compare to social networkers?
  • Is social networking only for certain age groups?
  • Have game-players been the first to adopt new products such as the Apple iPhone? Or, are they generally later adopters?
  • How have PC/Online & Mobile Phone activities changed? How might this affect apps?
  • Age-related market adoption – which products and services are age-skewed? Which are skewed toward older rather than younger users?
  • Which segments have recently paid for a downloaded mobile phone app?
  • In reality, how deeply has the Apple iPod penetrated the market, and into which market segments?
  • Which segments are keeping their files, calendars, or other information synchronized or backed up online?
  • Which tech buyers focus more on retail than shopping online and vice versa?
  • What are the overall future trends for the Internet?
  • Do PC users behave differently as they gain more experience? Are Newbies or Vets mostly focusing on certain activities versus a broad mixture?
  • Special printer paper? Who uses it and what for? Is it only photos, or something else?
  • Who are the true early adopters and laggards? How does this vary by actual usage of specific products and technologies?
  • How prominent is printing images from mobile phones?
  • Which activities are different for dial-up than broadband? What’s driving bandwidth needs?
  • Who is buying the highest-end PCs? Are there brand differences? What else do users buy and what else do they use?
  • What do users sync or store in the cloud? How does this differ between mobile phones and PCs? How do users share images – social networking sites or photo-specific sites? Which users are the most active?
  • How many seniors are online? How is their behavior different than younger online users?
  • Tech adoption cycles may not be as fast as the tech-focused think. How many and which users still use film cameras?
  • What do most people do with their mobile phone as compared to their PC? Which align with which platforms?
  • Do users find their PCs to be more useful or less useful? Which users are the most practically-oriented?
  • Who’s busiest – desktop users or notebook users? How do their profiles differ?
  • Which market segments are dating online? What else do they frequently do online?
  • How many and which segments are watching and renting movies on which platforms?
  • Netbooks – how soon and with which market segments?
  • What other activities are just outside the box for gamers? Online dating? Social Networking? Music? Movies? Entertainment in general?
  • How rich is the user’s printing experience? Do they use only one printer or more than one? For multi-printer users, which ones do they use? Who are the most-active printer users?
  • What are the most common documents (maps, spreadsheets, photos, etc.) that consumers print on their ink-jet printers? How about their laser printers?
  • How social-network active are the various tiers of gamers?
  • Which segments are utilizing the cloud? For which activities?
  • How are users incorporating digital images, through the use of digital cameras, scanners, downloading images, as well as how are they producing output?

If solid answers to any of these questions would help your work in creating the future, please contact MetaFacts.

MetaFacts, Inc. helps technology marketers find and measure their best and future customers.

Current subscribers of the Technology User Profile Global Insights Edition may obtain this information directly from MetaFacts, as well as additional customized drilling down into the full dataset.

For more information on the results delivered in TUP and about how to subscribe, please contact MetaFacts.

The above questions are answered with the TUP 2010 edition, and even more questions are answered in the TUP 2011 edition.

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Filed under Consumer research, Market Segmentation, MetaFAQs, Mobile Phones, Multiple-PC Household, Statistics, Tech Market, Technology, Trends, TUP 2009, TUP 2010

The eight busiest mobile-PC-using occupations

The eight busiest mobile-PC-using occupations

There is a wide difference in mobile PC activity by occupational group. As few as 7% of some occupations use a mobile PC 40 or more hours per week. As many as 37% of other occupational groups use their PC this much.

When looking at occupational groups by the percent that use mobile PCs the most, 8 groups are above average: Consultant/Analysts, Computer Technologists, Creative/Writer/Performer, Finance, Scientist/Engineer, Management, Legal, and Non-IT Technical. All of these groups have nearly one-fifth (18%) or more of their mobile users who use their mobiles 40 or more hours per week.

Occupations Using Mobile PCs 40 or More Hours per Week - Busy Mobiles Profile Report

Occupations Using Mobile PCs 40 or More Hours per Week – Busy Mobiles Profile Report

This information is released from the Busy Mobiles Profile Report, a Technology User Profile solution from MetaFacts. It is based on recent survey-based research, reporting directly from a representative sample of actual users. The Busy Mobiles Profile Report is available for immediate purchase through the online store at the MetaFacts website – MetaFacts.com

Other findings in the MetaFacts Busy Mobiles Profile Report include:

  • How many busy Mobiles?
  • Who are these busy users?
  • The Most Busy Mobile PC Users are in Certain Occupations
  • What keeps the busiest so busy?
  • Who Owns the Busiest Mobile PCs?
  • What are the Attitudes of the Busiest?
  • What Kinds of Mobile PCs are Used the Most?
  • Locations Where the Busiest Mobile PCs are Used
  • Where the Busiest Stop to Shop
  • Electronics Used by the Busiest Mobile PC Households
  • Shopping List of the Busy Mobile PC Household

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Broadband, Digital Imaging, and many other technology industry topics. These Profile Reports are in a series on specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption and use in American households and businesses. Interested technology professionals can sign up at www.technologyuser.com/contact/ for complimentary TUPdates, periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary marketing resource for Fortune 1000 companies providing consumer-oriented technology products and services, such as PCs, printers, peripherals, mobile computing, and related services and products. For more information, contact MetaFacts at 1-760-635-4300 or www.metafacts.com

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Filed under Consumer research, Households, TUP 2008

Mobile Computer Users are Now in the Majority

Press Release – September 2008

Mobile Computer Users are Now in the Majority, according to MetaFacts Busy Mobiles Profile Report

The largest segment of busy mobiles are personally owned and desk-bound, overshadowing highly mobile corporate road warriors

Mobile PCs have moved into the majority, with 53% of computer-using adults using either a notebook or tablet PC, according to the Busy Mobiles Report from MetaFacts, Inc.

Busy Mobiles Profile Report

Busy Mobiles Profile Report

“Mobile PC users are very busy” said Dan Ness, Principal Analyst at MetaFacts. “Nearly 13 million adults use a notebook or tablet PC 40 or more hours per week, and 60% of these active users regularly use three or more PCs, moving between home, work, and publicly-owned PCs.”

The large-scale nationwide survey found that 44% of the mobile PCs used 40 or more hours per week are owned by households, 31% are owned by businesses with 1,000 or more employees, and 25% by small & medium businesses, education, and government. 

The survey also revealed that the busiest mobile PC users are very different than the least-busy mobile users, being uniquely tied to their PCs with instant messaging, streaming music, and maintaining their calendars. “The busiest mobile PC users rely on high-speed internet connections for a very wide range of PC activities, from day-to-day work to having fun,” said Ness.

The busiest mobile PCs are not as mobile as might be expected – 43% are used in only one location, 13% are used in two locations, and 44% are used in three or more locations.

“Mobile computing is a sport for the young,” said Dan Ness, Principal Analyst at MetaFacts. “Nearly one-third (31%) of the busiest mobile users are males age 18 to 34, almost a quarter (23%) are females age 18 to 34, and one-sixth (16%) are males age 35 to 44.”

Other findings in the Busy Mobiles Profile Report include:

  • Dell is strongest among busy mobiles and for Apple, it’s a strong segment
  • More than three-fourths (76%) of the busiest mobile PC users spend more time with their PC(s) than watching TV
  • Seven of 22 occupational groups use over half of the busiest mobile PCs
  • Busy Mobile PC Households are above average in their use of consumer electronics, and have above-average buying plans for additional High-Definition TVs (HDTV), digital video recorders, and even Digital-to-Analog Converter Boxes for older TVs

The Busy Mobiles Profile Report is based on surveys with over 10,000 American adults by telephone and online as part of the Technology User Profile 2008 Annual Edition study.

The Busy Mobiles Profile Report is available for immediate purchase through the online store at the MetaFacts website – MetaFacts.com

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Filed under Consumer research, Market Research, TUP 2008

PC Hours Continue to Climb

News flash: even more recent updates to this information are available to subscribers to the full Technology User Profile service.

Where do you spend your waking hours?

For most Americans, looking at a computer screen is the growing answer.

More of Americans’ time is with their computers – both at home and in the workplace. On average, Americans spent 25.9 hours a week using their PCs in 2005, up from 24.5 hours a week two years earlier. Both home and workplace PC usage levels have continued to grow in the last two years.

Why is this important?

As Americans integrate computers even further into their lives, the implications are wide-ranging, from their ergonomics and health, to privacy and national security, and even social interaction and consumerism. Besides the PC, software, and Internet companies, it also impacts media such as TV and radio that chase the attention of Americans’ eyeballs.

The total number of hours Americans use computers has climbed to 6.5 billion hours per week in 2005, up from 4.8 billion hours in 2004 and 4.3 billion hours in 2003. This is significant, representing 1 out of 7 total hours in a week, up from 1 of 12 only two years prior. To put this further into perspective, this is 20% of all waking hours, up from 13% only two years prior.

In the workplace, some occupational groups use computers much more than others. It’s hardly a surprise that Computer-Related occupations lead all Americans in their use of work computers, with an average of 37.6 hours per week. Since this is nearly all of a standard 40-hour workweek, we have to wonder if they’re having their lunches at their desks. More likely they’re working more hours than average.

Employees in Accounting & Finance jobs also use computers more than most, at 35.2 hours per week on average. In their case, it’s about spreadsheets – lots of spreadsheets. 79% of these employees cite spreadsheets as a regular computer activity, compared with 36% of other PC users.

At the other end of the spectrum, some occupational groups use computers less often, at nearly half the rate of the busiest. Of the Construction/Labor employees that use a work computer, the average is 21 hours per week. This is only slightly higher than the lowest group, Education/Training, who stand at 20.6 hours per week. Evidently, instructors spend more time in front of the classroom instead of their computer.

There are numerous factors that explain why Americans continue to increase their PC usage. Like the adaptable Swiss Army knife, the PC can be used for a wide range of activities reasonably well. Meanwhile, function-specific products, although technically superior at their core tasks, fail to convince convenience-hungry Americans. For example, cell phones have higher penetration than PCs, although are still primarily used for communication, despite efforts to entice callers to expand their handset experience to play games, take pictures, and organize their lives. They even have to compete with the PC as a communication device. Only a small number of Americans, 14%, agree with the statement “I Would Rather Use a Telephone Than Email.”

Even though TV media continue to vie for American’s eyeballs, a large number of Americans aren’t fully convinced. Nearly a third, 31%, agree with the statement “I Spend More Time Using my Computer Than Watching TV” and 28% agree that “The Internet is a Big Part of My Home Entertainment.”

Although the primacy of the PC isn’t assured forever, Americans continue to find ways for their PCs to be a big and growing part of their lives. This is a good sign for the health of the computer industry.

Average Hours Using a PC Continues to Climb

Total Hours Americans Use PCs

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Filed under Consumer research, Households, Market Research, Statistics, Tech Market, Technology, Trends, TUP 2005