Tag Archives: Market Share

Will dissatisfied subscribers let their fingers do the walking? – MetaFacts TUPdate

Churn Intention by Major Carrier-MetaFacts

Will dissatisfied subscribers let their fingers do the walking?

A MetaFacts TUPdate by Dan Ness, Principal Analyst

An old western movie featured a cowboy who sold his horse several times throughout the film. After each sale, the cowboy would wander off and whistle and the horse would run back to the cowboy. The various new owners were upset, yet the cowboy claimed his horse had his own mind.

With the prospective merger of AT&T and T-Mobile, the biggest question is whether the customers will approve of the transaction and stay with the combined unit. Or, will they stray, perhaps back to Verizon or to one of the prepaid MVNOs?

One measure of a subscriber’s mindset is their intention to switch carriers upon the expiration of their contracts.

In our most recent wave of Technology User Profile, we found that both AT&T Wireless and T-Mobile contract subscribers report the highest churn intention rate of any of the major carriers. Close to one in four (23%) of T-Mobile’s online subscribers agree or strongly agree that they plan to switch carriers when their contract expires. Among AT&T subscriber base, this rate is nearly one-fifth at 19%. For comparison, Sprint’s rate is 18% and Verizon’s is 13%. These findings are based on responses from 5,054 online adults who use a mobile phone with a contract agreement, a subset of the entire Technology User Profile survey.

Also, churn intention rates were highest among both carrier’s Smartphone as well as Basic Mobile Phone subscribers.

If the merger were complete today, the combined customer base would have the highest churn intention rate. This is not fully comparable to independent rates, because some subscribers planning to switch likely considered switching from AT&T to T-Mobile or the other way around.

In other findings in our survey results, we’re seeing that the segments of customers AT&T has attracted are different enough from T-Mobile’s subscribers that it’s likely that both companies will need to create an assortment of campaigns to address the wide span of segments. Furthermore, this will rattle the positions of handset manfacturers from Motorola to Apple and RIM.

Of course, wireless carriers do all they can to sway subscriber’s churn intentions, and we’re likely to see creative efforts from both companies to entice subscribers to stay, just as competitors Verizon, Sprint, and others will do their best to welcome them into their fold.

So, we’ll all be keeping our ears open for the whistle which might draw subscribers back to Verizon, although some might instead follow the growing herd to prepaid alternatives.

Source

The results in this TUPdate are drawn from the MetaFacts Technology User Profile Survey. Results specific to this topic can be obtained through a customized report and analysis. Or contact MetaFacts for the MetaFacts Technology User Profile Overview Edition report, which covers the broader range of key trends. View findings in 25 pages of executive summary analysis, 200+ pages of charts and graphs, all supported by 95+ pages of detailed tables. The complete, 300+ page report is delivered to you electronically. This edition is for the U.S. based on the 2010 wave of Technology User Profile gathered among a scrupulously selected set of representative respondents, surveyed both online and offline.

To see other research coverage of Internet products and activities – from smartphones to feature phones, desktops to notebooks, social networking, demographics, and attitudes – see the many other Internet-oriented questions TUP covers on www.technologyuser.com.

About TUPdates

MetaFacts releases ongoing research on the market shifts and profiles for Smartphones, Netbooks, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry trends and facts. These TUPdates are short analytical articles in a series of specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption around the world. Interested technology professionals can sign up at https://technologyuser.com/contact/ for complimentary TUPdates – periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile (TUP) survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are a primary market sizing and segmentation resource for leading companies providing consumer-oriented technology products and services, such as PCs, printers, software applications, peripherals, consumer electronics, mobile computing, and related services and products. TUP analyzes key trends and the data-rich source can be dived into more deeply for custom analysis. For more information about the syndicated research service, analysis tools, publications and datasets, contact MetaFacts at 1-760-635-4300.

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Filed under Consumer research, Market Research, Mobile Phones, Technology User Overview Report, TUP 2010, TUPdate

Palm User Profile – a TUPdate based on research across 16 countries

Palm User Profile – a TUPdate available from MetaFacts based on Technology User Profile Global Insights Edition

MetaFacts has prepared analysis of Palm users based on survey research across 16 countries and is making these results available to answer the following questions:

Market share – What is Palm’s share of the active installed base? How does this compare to HP’s share? Is Palm stronger in some countries than others? How is this different than Apple’s or RIM’s share?

Usage profile – What activities do Palm users do which sets them apart from users of RIM, Apple, and other mobile phones? Are Palm handhelds more alive than the rumors about most being ancient Palm Pilots and more like PDAs than smartphones? To what extent are Palms used like a phone or communication tool than other handhelds or mobile phones? Are many used like a feature phone? How does this compare to usage of RIM’s Blackberry or Apple’s iPhone? How about with the devices of other makers including Motorola, Nokia, Sony, Samsung, or LG?

Freshness – Are Palm mobiles older or newer than other mobile phones?

User profile – Are Palm users primarily older PC veterans or has Palm won younger newbies? Is there any gender difference?

This TUPdate condenses the results of 46,799 user surveys into brief, solid facts, with more than 10 pages of tables and brief analysis. Current subscribers of the Technology User Profile Global Insights Edition may obtain this information directly from MetaFacts, as well as additional customized drilling down into the full dataset.

The countries covered include: United States, Mexico, Brazil, UK, Germany, France, Italy, Spain, Netherlands, Russia, China, Japan, South Korea, India, Australia, and Saudi Arabia.

To order these results online, contact MetaFacts.

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Filed under Market Research, Mobile Phones, Statistics, Technology, TUP 2009, TUPdate

The search for China’s searchers

The search for China’s searchers

When you’re number one at home, it’s a lot less fun to go abroad and be number three, four, or lower. Google, Yahoo, and Microsoft’s search sites have that unenviable position in China today.

Why is this important?

Customer vote with their fingertips, as much as they can. Engineering-oriented American technology companies have a tough enough time trying to use innovation to grow, yet it takes much more than exporting technology to attract the same market share or type of customers.

Based on surveys of Chinese urbanites as part of the Technology User Profile 2009 Global Insights Edition, MetaFacts finds that Google, Yahoo, and Microsoft’s MSN, Live, and Bing are ranked 3rd, 4th, and 5th as the preferred search engine. Each of these engines which dominate in the US have 5% or less share in China. The top two preferred search engines are Baidu with 68% and Sogou with 23%.

Furthermore, the few regulars which the American search engines have attracted are less active and demographically less desirable than those using dominant Chinese search engines.

Sogou, perhaps taking a page from the “we’re number two and we try harder” approach, have attracted searchers with the most interesting qualities for marketers. Sogou’s households are larger with nearly four persons on average to Google’s and Yahoo’s four. Sogou’s searchers are more sophisticated using mobile phones, with 61% regularly using their mobile phones for 11 or more activities, while Google’s and Microsoft’s customers are more likely to be basic mobile phone users. Sogou’s searchers also both have and plan to have the longest list of consumer electronics, from entertainment to imaging.

Taking the long view, perhaps American search engines’ foray into China might be seen as the first steps of a long journey.

Further Resources

MetaFacts Technology User Profile – 2009 Global Insights Edition – a syndicated survey of 30,889 representative respondents in 16 countries.

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TUPdate:Droid trio faces user inertia in ten countries

The Motorola-Verizon-Google collaboration may be a solid contender to Apple’s iPhone, yet is starting from far behind.

At least that’s what over 20,500 mobile phone subscribers in 10 countries had to say about it by how they’re using mobile phones today. MetaFacts surveyed these respondents as part of its Technology User Profile 2009 Global Insights Edition.

First, MetaFacts classifies SmartPhones differently than most research firms – based on how actual users end up actually using their mobile phones. We believe customers vote with their fingers, and are the final and best judge of what a smartphone is, and what a basic mobile phone is.

Basic phone users should be admired for their bob-ness. In tech lingo, BOB means Best Of Breed, which is about those who prefer to use the best tool for the job versus the all-in-one Swiss army knife approach. The simplest mobile phone users use their mobile phone for less than three activities on average, with only one activity reaching half of this group: making a phone call.

At the other end of the spectrum, the smartest mobile phone subscribers busily juggle over 13 activities on average and with 15 activities done by over half of this handy group.

We compared the share of mobile phone users who use their phones with the smartest breadth of activities versus those who are the simplest. We found the U.S. carriers with the richest ratio of the smartest to basic users are with MetroPCS, Sprint Nextel, and AT&T. Although these carriers have lower overall shares than Verizon, they have savvier subscribers in how their use their handsets.

We similarly looked at the brands of mobile phones in current use across 10 countries. Of the top 12 mobile phone brands, Motorola ranked last, edging out Sanyo, while Apple ranked first, followed by RIM, HTC, Palm, and Sony. The findings are similar in the U.S., although with the top five in a slightly different rank order. Whether in the U.S. or in any of the other nine countries we surveyed, Motorola and Sanyo have whole new types of customers to reach.

We also looked at survey respondents to see Motorola’s share among those who use Google to search the most, and found that Motorola has a slightly higher share among those who use Yahoo, MSN, Bing/Live Search, or Wikipedia.

Enthusiastic engineers, marketers and perhaps investors will see this half-empty glass as room for tremendous growth. Their speed of market success will depend less on the technology itself and more about how soon mobile phone users change what they do.

About this TUPdate

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry topics. These TUPdates are short analytical articles in a series of specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption around the world. Interested technology professionals can sign up at https://technologyuser.com/contact/ for complimentary TUPdates – periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary market sizing and segmentation resource for leading companies providing consumer-oriented technology products and services, such as PCs, printers, software applications, peripherals, consumer electronics, mobile computing, and related services and products. For more information about the syndicated research service, publications and datasets, contact MetaFacts at 1-760-635-4300.

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Filed under Consumer research, Market Research, Mobile Phones, TUP 2009

Operating systems by mobile PC brand

‘Coopetition’ and ‘frenemy’ are clumsy words to describe the relationship such as that between Microsoft and PC makers. Depending on your role in the industry, you might choose one of the terms from biology such as commensal, mutualist, or parasitic. Whichever term you use, the reality is that during major changes such as a new operating system release, to avoid wholesale market confusion and bringing buying to a standstill, there is a great interdependence between Microsoft and PC makers. As Microsoft launched Windows Vista, PC makers made various choices about how aggressively they were willing to tout the newest operating system and negotiate the best position, all while still keeping buyer’s interest strong. Market adoption is never an overnight event, and with a large installed base, adoption takes even longer. During this particular transition, early anecdotal reports of incompatibility and incomplete support and drivers added to delayed adoption by many market segments. Consequently, some PC makers continued to emphasize Windows XP and offer it longer than other makers.

Dell, in particular, offered XP well after the release of Vista, and their installed base reflects that. The majority (83%) of Dell mobile PCs are running Windows XP. By stark comparison, Vista is on closer to 40% of mobile PCs from HP, Toshiba, and Sony.

Operating Systems Vary by PC Brand - Mobile PC Brand Profile Report

Operating Systems Vary by PC Brand – Mobile PC Brand Profile Report

The Mobile PC Profile Report is available for immediate purchase through the online store at the MetaFacts website – MetaFacts.com

Other findings in the Mobile PC Profile Report include:

Brand Shares of Mobile & Desktop PCs
Mobile PC Brands by Year Acquired
Market Segments and Mobile PC Brands
Operating Systems & Mobility
Operating Systems on Mobile PCs – Pre-installed or Aftermarket?
Operating Systems by Mobile PC Brand
User Age and Mobile Computing
User Age and Mobile PC Brand
User Gender and Mobile PC Brand
Age within Gender of Primary Computer User and Mobile PC Brand
Number of Locations by Gender and Age
Employment Status and Mobile Computing
Employment Status and Mobile PC Brands
Market Segment by Mobile PC Brand
Big & Small Companies and PC Mobility
Educational Level and Mobile PC Brand
Household Income by Mobile PC Brand
Age of Kids and Mobility of PC
Mobility Doesn’t Always Mean Mobile Use
Locations for Mobile PCs
Public PC Locations by Mobile PC Brand
Mobile PC Brand by Number of Locations Used
Mobile PC Users and the Total Number of PCs Used
Mobile PC Brand by Number of PCs Regularly Used
PC Purchase Year by Mobility
New versus Used/Refurbished by Mobile PC Brand
Hours of Use by Mobile PC Brand
Busy Mobile PCs and Mobile PC Brands
Activities and Mobility
Major Activities Point Out that Mobile PC Brands Vary
Tech Attitude Gap between Mobile PC and Desktop Users
Tech Attitudes by Mobile PC Brand
Brand Loyalty by Mobile PC Brand
Scanners by Mobile PC Brand
Docking Solutions by Mobile PC Brand
Firewire Usage by Mobile PC Brand
Sony Mobile PC Users Shop at a Broader Selection of Outlets
Which Mobile PC Users Frequent which Online and Retail Outlets
Retail Purchase Channels & Outlets by Mobile PC Brand
Online Purchase Channels & Outlets by Mobile PC Brand

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry topics. These Profile Reports are in a series on specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption and use in American households and businesses. Interested technology professionals can sign up at https://technologyuser.com/contact/ for complimentary TUPdates, periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary marketing resource for Fortune 1000 companies providing consumer-oriented technology products and services, such as PCs, printers, peripherals, mobile computing, and related services and products. For more information, contact MetaFacts at 1-760-635-4300.

 

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Filed under Consumer research, Market Research, TUP 2008