This TUPdate investigates and profiles working Americans who are working from home. With the COVID-19 pandemic and economic shifts taking place now, many are not technologically ready for a work-at-home or stay-at-home experience.
MetaFacts is conducting a series of surveys, with current waves conducted March 26-30, 2020, and April 8, 2020.
Here are some highlights from the study. Insights professionals with interest can learn more about obtaining the full results of the study by contacting MetaFacts.
Video calling and conferencing by those working at home
Zoom has earned a lot of attention and users during the pandemic as a popular option for anyone online working at home seeking to connect by video with friends and family, as well as with coworkers and customers. Among workers working at home, Zoom is used most widely for work video calls and video conferences. Apple’s FaceTime is most widely used for personal video calls. For personal video conferences, Skype is slightly ahead of Zoom. For personal video calls, Apple’s FaceTime leads.
More broadly, Microsoft’s, Google’s, and Facebook’s combined video communications platforms reach the greatest share of at-home workers. Microsoft’s offerings – Skype, Meet Now, or Teams – taken together are used by the most at-home workers, slightly ahead of Google’s set of offerings – Hangouts, Duo or Meet. Facebook’s set are mostly used for personal video conferences or calls.
Employment and non-employment by demographics
Between February 2020 and April 8, 2020 (the date of this survey), the number of employed Americans dropped precipitously. Nationally, 88% of online adult Americans that were employed in February were still working by April 8, 2020, meaning that 12% were not. This share is generally in line with unemployment claims reported by the US Bureau of Labor Statistics. Both time periods include those working full-time, part-time, or self-employed.
The demographics about who was and was not still working shows a wide variation. Generally, fewer lower-income, part-time, and lesser-skilled workers are still working than were working in February.
The pandemic has currently affected some regions more than others. There are also regional differences in stay-at-home orders, those deemed essential, and those affected by business closures or layoffs. Among the major states, New York has the highest national percentage of non-workers, followed by New Jersey and California.
Occupation and working from home
Change in Employment from February to March 2020, by Occupation
Educational attainment and working from home
Primary Work Computing Device – February and March 2020
In February 2020, which computing device did you use as your primary work device?
While working at home, what is your primary computing device?
Benefits of working from home
Age of workers working from home
Household size for Americans working from home
Home Delivery Services for workers working at home
Definitions of terms used in this analysis
- April 8 Workers – working full-time, part-time, or self-employed on April 8, 2020
- March Workers – working full-time, part-time, or self-employed during March 2020
- February Workers – working full-time, part-time, or self-employed during February 2020
- Work from home – working from home as of the fielding date of the wave
- Information workers – having had an employer-provided desktop PC in February 2020
About this TUPdate
The analysis in this TUPdate is based on results drawn from a MetaFacts survey conducted March 26-30, 2020 with 772 online adults, and conducted April 8, 2020 with 530 online adults, drawn to be representative of American online adults who were working full-time, part-time, or self-employed in February 2020.
Current TUP/Technology User Profile subscribers may request the supporting TUP information used for this analysis or for even deeper analysis. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.