Tag Archives: Droid

Mobile Phones – solid market research from MetaFacts Technology User Profile

Extensive information about mobile phones is available in TUP – Technology User Profile.

Both smartphone and basic feature phones today are much more than a phone.  At least, they can be.  With all the capabilities of the modern mobile device, it can be difficult to discern what exactly which consumers are after which capabilities, and what they ultimately use.  Do they use their phone for the texting, for the web, or as a PDA?  As a camera or a gaming tool?  Or do they use it mostly as a traditional telephone?  These questions beg for extensive answers that only careful, detailed market research can provide.

Below are a few examples of questions addressed in TUP related to mobile phones. The full TUP service enables drilling down beyond the answers to these questions to identify which other technologies, services and behaviors are disruptive and to profile which market segments are and aren’t adopting. TUP is much more than a one-dimensional market view or opinion piece, since it provides answers to these and many other key questions.

  • Which smartphone OS is leading, and with which market segments?
  • iPhone users – who are they really? How do they compare with Android and Blackberry users?
  • How are users communicating, given all their communication options?
  • How are smartphones challenging or complementing mobile PCs? Which market segments are coalescing around which platforms?
  • Primacy – what is the center of the user’s world? Their home PC, work PC, mobile phone? Is it one device or many?
  • What do most people do with their mobile phone as compared to their PC? Which user segments align with which platforms?
  • Multitasking – who’s using many devices for many activities, versus few devices for many activities? How do user segments vary by quadrant?
  • How do the market segments of mobile phone platforms vary? How does compare to Tablets and other key devices?
  • What is the mix of communication products and services – landline, wireless, email, IM, etc. – by segment?
  • How prominent is printing images from mobile phones? How about from tablets?
  • What is the status of mobile phone transition, from basic feature phones to smartphones and non-users?
  • Which segments are using which tech devices & carriers? For which activities?
  • Who are the true early adopters and laggards? How does this vary by actual usage of specific products and technologies?
  • What makes a smartphone a smartphone in the consumer’s eyes? How does usage compare to basic mobile phones? What are the user segments and usage profiles?
  • How much have PC users integrated PCs into their personal lives?
  • Have game-players been the first to adopt new products such as the Apple iPhone? Or, are they generally later adopters?
  • Which segments have recently paid for a downloaded mobile phone app?
  • Who is videoconferencing, and using which platform?
  • Age-related market adoption – which products and services are age-skewed? Which are skewed toward older rather than younger users?
  • Are Apple’s best customers really unique?
  • Tracfone for oldsters? Who has the oldest segment by carrier?
  • Do PC users behave differently as they gain more experience? Are Newbies or Vets mostly focusing on certain activities versus a broad mixture?
  • Which segments are the most music-intensive? What is the overlap of music-centered products and services by segment?
  • What are the attitudes about texting and driving? Who is most supportive and who is mostly opposed?
  • Who is using mobile payments?
  • How PC/Online & Mobile Phone activities compare? How is this different for Tablets or eBook Readers? Which segments use which device for the most activities?
  • How many display screens do people view? Which market segments view more screens than other segments?
  • How do Verizon’s subscribers compare to AT&T’s?
  • Most-mobile customers – where do they go and what do they do?
  • Is the smartphone killing PC shopping?
  • Do mobile PC users print differently than desktop users? Do the more-mobile use more or fewer printers? Do the more-mobile print different content?
  • To what extent does game-playing drive online usage specifically and tech usage overall?
  • What is the impact on privacy concerns on use of social networking?
  • How strong is name-brand dominance?
  • How social-network active are the various tiers of gamers?
  • What do users sync or “store” in the cloud? How do users share images – social networking sites or photo-specific sites? Which users are the most active?
  • Which key tech devices are consumers planning to buy? Which segments show the strongest plans and how does this compare to their tech spending?
  • Are Apple’s retail shoppers already the Apple-faithful or is Apple drawing in the unconverted? Who are these shoppers?
  • Which social networking sites are used most frequently by which segments?
  • Who spends the most hours online?
  • Which market segments interact with their social network using their mobile phone, and which do not? What else stands out about these connected users?
  • How are Facebook users different from users of other Social Networks? Beside demographics, what else distinguishes these from each other?
  • Which combination of tech devices is the most popular today? How large is each segment? Who are in each segment? Which direction are they headed with their buying plans?
  • Which social networks show the most growth-oriented activity? Which segments show signs of losing interest or withdrawing?
  • What about the anti-social – those that aren’t in an online social network? Who are they? In what other ways are they actively communicating and having fun? How does their spending profile compare?
  • Who are the biggest tech spenders? Which segments spend the most and least for devices? How does spending for tech services differ?
  • Navigation, online maps, location-based mobile phone services, and GPS – who’s getting directions?
  • Entertainment primacy – what is the center of the user’s home entertainment world? Is it one device or many? Which devices and services, and among which segments?

If solid answers to any of these questions would help your work in creating the future, please contact MetaFacts.

MetaFacts, Inc. helps technology marketers find and measure their best and future customers.

Current subscribers of Technology User Profile may obtain this information directly from MetaFacts, as well as additional customized drilling down into the full dataset.

For more information on the results delivered in TUP and about how to subscribe, please contact MetaFacts.

The above questions are answered with the TUP 2012 edition, and most are also answered in the TUP 2011 edition for ready trend comparison.

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Filed under Consumer research, Market Research, Market Segmentation, MetaFAQs, Mobile Phones, Statistics, Tech Market, Trends, TUP 2011, TUP 2012

8.5 million Smartphone users intend to churn – reported in MetaFacts TUP survey

Chart: Carrier Churn by Mobile Phone Type

Carrier Churn by Mobile Phone Type

A MetaFacts TUPdate by Dan Ness, MetaFacts Principal Analyst

How strong are intentions to switch carriers, and does this vary by mobile phone type?

Intention to churn is a key concern for wireless carriers and handset manufacturers alike. Based on our most recent wave of Technology User Profile (TUP) surveys, 21% of Smartphone users intend to switch carriers when their contracts expire. This is based on over 7,000 representative respondents who regularly use a mobile phone and either agree or strongly agree with the statement: “I plan to switch carriers when my contract expires.”

Smartphone churn intention raters are a much higher churn rate than among basic feature phone users, with 14% planning to switch. Since there are so many basic mobile phone users, even at a lower rate, this group outnumbers Smartphone users, standing at 16 million subscribers poised to change.

There is the chance that when basic phone subscribers switch, they will move to a Smartphone. This is not a certainty, however, as many subscribers are finding ways to get their needs met with their basic feature phones. Also, switching to a Smartphone is not the only reason subscribers switch carriers, they also report dissatisfaction with customer service and unsatisfying network coverage. In the report, we specify how much lower network and customer service satisfaction is among AT&T and T-Mobile subscribers than other carriers such as Verizon.

Furthermore, pre-paid subscriptions are on the rise, as subscribers let their fingers do the walking to exercise their dissatisfaction with the restrictions of term plans. Brands and sub-brand such as Net10 and Straight Talk offered in WalMart through MVNO America Movil are just one example of likely rapid entrants to join the fray of prepaid brands TracFone, Virgin, Leap and others.

Analysis

Consumers are fickle, and vote with their pocketbooks. Once they start considering defecting from a carrier, they look at competitive handsets served by other carriers, just as they have in the past. Now, however, more subscribers have broadened their consideration set to include pre-paid agreements. Also, we expect some Smartphone users to retreat back to basic mobile phones, due in part to overwhelm with complex & costly agreements, or with the handsets and apps themselves. Although any market movement away from Smartphones may be considered heresy by fanboys and early tech adopters, many regular people consider anything with thousands of apps and hundreds of features to be an overcomplicating negative.

From the changes evident from high churn intention and low satisfaction rates, the outlook is for a continued fracturing of the mobile phone market. The early adopters with Smartphones will form the bulk of a Smartphone replacement market as concerned carriers placate them with newer handsets. Meanwhile, they will also be heavily courted by competitors, so may defect even before their plans terminate. At the other end of the spectrum, the segment of pre-paid plan basic mobile phone users will continue to attract defectors from plans they see as onerous, carriers they are dissatisfied with, or from phones they see as overly complicated. MetaFacts expects less activity from other segments in the near term.

Most certain today is that mobile phone users express resistance to having their phones pried from their fingers. Most do, however, plan to change carriers, handsets, subscription plans, and how they use them.

Source

MetaFacts Technology User Profile Overview Edition – report available by contacting MetaFacts. View findings in 25 pages of executive summary analysis, 200+ pages of charts and graphs, all supported by 95+ pages of detailed tables. The complete, 300+ page report is delivered to you electronically. This edition is for the U.S. based on the 2010 wave of Technology User Profile gathered among a scrupulously selected set of representative respondents, surveyed both online and offline.

To see other research coverage of communication products and activities – from smartphones to feature phones, desktops to notebooks, social networking, chat, and webcams – see the other communication-oriented questions TUP covers on www.technologyuser.com.

About TUPdates

MetaFacts releases ongoing research on the market shifts and profiles for Smartphones, Netbooks, Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry trends and facts. These TUPdates are short analytical articles in a series of specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption around the world. Interested technology professionals can sign up at http://technologyuser.com/contact/ for complimentary TUPdates – periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are a primary market sizing and segmentation resource for leading companies providing consumer-oriented technology products and services, such as PCs, printers, software applications, peripherals, consumer electronics, mobile computing, and related services and products. For more information about the syndicated research service, analysis tools, publications and datasets, contact MetaFacts at 1-760-635-4300.

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Filed under Consumer research, Market Research, MetaFAQs, Mobile Phones, Technology User Overview Report, TUP 2010, TUPdate

Callers outsmart their mobile phones

Smartphones may be smart, yet depending on how you look at it, half of callers using Smartphones are smart or half of those using Basic Mobile Phones are smart.

If subscribers aren’t fully enjoying their Smartphones, they are more likely to switch handsets, churn carriers, and possibly downgrade to a Basic Mobile Phone.

Based our recent Technology User Profile survey, just over half (54%) of Smartphone users use their Smartphones for many activities – 11 or more on average. That means less than half (46%) are not using that many, and in fact 18% use their Smartphones for 4 or fewer activities.

By comparision, users of Basic Mobile Phones aren’t all that basic. Just over half (also 54%) use their Basic Mobile Phone for 4 or fewer activities. An enterprising and active eighth (12%) of Basic Mobile Phone users find ways to use these phones for 11 or more activities, rivalling the offerings of Smartphones.

It may not be surprising that callers who paid for a Smartphone are more active and Basic Mobile Phone users are less active. What’s surprising is how many of each are outside the norm. That creative 12% group of super-active Basic Mobile Phone users are worthy of study, so we can all know how they manage to get more for less. Also of interest is that sizable group (18%) of callers who recently acquired a Smartphone and simply aren’t using it to its full potential. This is a worrisome segment for carriers and device makers alike, as these are the most vulnerable customers, and most likely to switchto a competitive handset, to a different carrier who might support that handset, or even to find a Basic Mobile Phone which fits their usage pattern.

About this TUPdate

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry areas. These TUPdates are short analytical articles in a series of specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption around the world. Interested technology professionals can sign up at http://technologyuser.com/contact/ for complimentary TUPdates – periodic snapshots of technology markets.

This particular TUPdate draws on the 2010 Technology User Profile Annual Edition – US. Contact MetaFacts for more information.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary market sizing and segmentation resource for leading companies providing consumer-oriented technology products and services, such as PCs, printers, software applications, peripherals, consumer electronics, mobile computing, and related services and products. For more information about the syndicated research service, publications and datasets, contact MetaFacts at 1-760-635-4300.

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Filed under Consumer research, Market Research, Mobile Phones, Technology User Overview Report, TUP 2010, TUPdate

Communicating – solid market research from MetaFacts Technology User Profile

fExtensive research information about communication is available in TUP – Technology User Profile.

It’s been decades since Marvin Gaye “heard it through the grapevine,” and there are more “grapevines” today than you can shake a stick at.  It’s important to know which one your target audience uses–social networking, email, texting?  Do they grab their cellphone or type a text or email? How do they combine or trade off these modes of communication? TUP’s research gives you demographic and market details that might easily be overlooked, and that can be the difference between having a well-defined market or missing out.

Below are a few examples of questions addressed in TUP related to communication. The full TUP service enables drilling down beyond the answers to these questions to identify which other technologies, services and behaviors are disruptive and to profile which market segments are and aren’t adopting. TUP is much more than a one-dimensional market view or opinion piece, since it offers ready, solid answers to the following and many other key questions.

  • What is the mix of communication products and services – landline, wireless, email, IM, etc. – by segment?
  • Who is videoconferencing, and using which platform?
  • What makes a smartphone a smartphone in the consumer’s eyes? How does usage compare to basic mobile phones? What are the user segments?
  • How do the market segments of mobile phone platforms vary?
  • How are users communicating, given all their communication options?
  • Is email dying because of ads? Being replaced by alternatives such as social networking, texting, or IM?
  • iPhone users – who are they really? How do they compare with Android, Windows and Blackberry users?
  • How do ad volumes affect usage?
  • How many screens do people view? Which market segments view more screens than other segments?
  • How are smartphones challenging mobile PCs? Which market segments are coalescing around which platforms?
  • Are PC users primarily accessing the Internet at home, in the workplace, using friends or neighbor’s computers, or in public places such as libraries or cybercafés? Which users use other’s PCs and which have many to choose from? Are smartphones or netbooks changing this?
  • Netbooks – are they replacing notebooks? Stalling smartphones? Withering?
  • Primacy – what is the center of the user’s world? Their home PC, work PC, mobile phone? Is it one device or many?
  • Which smartphone OS is leading, and with which market segments?
  • What is the impact on privacy in use of social networking?
  • Which segments are using which devices & carriers? For which activities?
  • What about the anti-social – those that aren’t in an online social network? Who are they?
  • Most-mobile customers – where do they go and what do they do?
  • How much have PC users integrated PCs into their personal lives?
  • How do Verizon’s subscribers compare to AT&T’s?
  • Entertainment primacy – what is the center of the user’s home entertainment world? Is it one device or many? Which devices and services, and among which segments?
  • How has the division of work vs. personal use of technology products continued to blur?
  • Which social networking sites are used most frequently by which segments?
  • Multitasking – who’s using lots of devices for lots of apps, few devices many apps, etc.?
  • Which market segments are blogging? How do they compare to social networkers?
  • Is social networking only for certain age groups?
  • Have game-players been the first to adopt new products such as the Apple iPhone? Or, are they generally later adopters?
  • How have PC/Online & Mobile Phone activities changed? How might this affect apps?
  • Age-related market adoption – which products and services are age-skewed? Which are skewed toward older rather than younger users?
  • Which segments have recently paid for a downloaded mobile phone app?
  • In reality, how deeply has the Apple iPod penetrated the market, and into which market segments?
  • Which segments are keeping their files, calendars, or other information synchronized or backed up online?
  • Which tech buyers focus more on retail than shopping online and vice versa?
  • What are the overall future trends for the Internet?
  • Do PC users behave differently as they gain more experience? Are Newbies or Vets mostly focusing on certain activities versus a broad mixture?
  • Special printer paper? Who uses it and what for? Is it only photos, or something else?
  • Who are the true early adopters and laggards? How does this vary by actual usage of specific products and technologies?
  • How prominent is printing images from mobile phones?
  • Which activities are different for dial-up than broadband? What’s driving bandwidth needs?
  • Who is buying the highest-end PCs? Are there brand differences? What else do users buy and what else do they use?
  • What do users sync or store in the cloud? How does this differ between mobile phones and PCs? How do users share images – social networking sites or photo-specific sites? Which users are the most active?
  • How many seniors are online? How is their behavior different than younger online users?
  • Tech adoption cycles may not be as fast as the tech-focused think. How many and which users still use film cameras?
  • What do most people do with their mobile phone as compared to their PC? Which align with which platforms?
  • Do users find their PCs to be more useful or less useful? Which users are the most practically-oriented?
  • Who’s busiest – desktop users or notebook users? How do their profiles differ?
  • Which market segments are dating online? What else do they frequently do online?
  • How many and which segments are watching and renting movies on which platforms?
  • Netbooks – how soon and with which market segments?
  • What other activities are just outside the box for gamers? Online dating? Social Networking? Music? Movies? Entertainment in general?
  • How rich is the user’s printing experience? Do they use only one printer or more than one? For multi-printer users, which ones do they use? Who are the most-active printer users?
  • What are the most common documents (maps, spreadsheets, photos, etc.) that consumers print on their ink-jet printers? How about their laser printers?
  • How social-network active are the various tiers of gamers?
  • Which segments are utilizing the cloud? For which activities?
  • How are users incorporating digital images, through the use of digital cameras, scanners, downloading images, as well as how are they producing output?

If solid answers to any of these questions would help your work in creating the future, please contact MetaFacts.

MetaFacts, Inc. helps technology marketers find and measure their best and future customers.

Current subscribers of the Technology User Profile Global Insights Edition may obtain this information directly from MetaFacts, as well as additional customized drilling down into the full dataset.

For more information on the results delivered in TUP and about how to subscribe, please contact MetaFacts.

The above questions are answered with the TUP 2010 edition, and even more questions are answered in the TUP 2011 edition.

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Filed under Consumer research, Market Segmentation, MetaFAQs, Mobile Phones, Multiple-PC Household, Statistics, Tech Market, Technology, Trends, TUP 2009, TUP 2010

Mobile Phones – solid market research from MetaFacts Technology User Profile

Extensive information about mobile phones is available in TUP – Technology User Profile.

Both smartphone and basic feature phones today are much more than a phone.  At least, they can be.  With all the capabilities of the modern mobile device, it can be difficult to discern what exactly which consumers are after which capabilities, and what they ultimately use.  Do they use their phone for the texting, for the web, or as a PDA?  As a camera or a gaming tool?  Or do they use it mostly as a traditional telephone?  These questions beg for extensive answers that only careful, detailed market research can provide.

Below are a few examples of questions addressed in TUP related to mobile phones. The full TUP service enables drilling down beyond the answers to these questions to identify which other technologies, services and behaviors are disruptive and to profile which market segments are and aren’t adopting. TUP is much more than a one-dimensional market view or opinion piece, since it provides answers to these and many other key questions.

  • Video-calling: is this becoming a regular Smartphone activity? Who’s doing this with which brand and carrier?
  • iPhone users – who are they really? How do they compare with Android, Windows and Blackberry users?
  • How do the market segments of mobile phone platforms vary?
  • How are smartphones challenging mobile PCs? Which market segments are coalescing around which platforms?
  • What makes a smartphone a smartphone in the consumer’s eyes? How does usage compare to basic mobile phones? What are the user segments?
  • Which segments have recently paid for a downloaded mobile phone app?
  • Which smartphone OS is leading, and with which market segments?
  • Who is using mobile payments?
  • Which segments are the most music-intensive? What is the overlap of music-centered products and services by segment?
  • How have PC/Online & Mobile Phone activities changed? How might this affect apps?
  • What is the mix of communication products and services – landline, wireless, email, IM, etc. – by segment?
  • How many and which segments are watching and renting movies on which platforms?
  • What is the impact on privacy in use of social networking?
  • Most-mobile customers – where do they go and what do they do?
  • Who is videoconferencing, and using which platform?
  • What do most people do with their mobile phone as compared to their PC? Which align with which platforms?
  • Is email dying because of ads? Being replaced by alternatives such as social networking, texting, or IM?
  • Are Apple’s best customers really unique?
  • Who are the true early adopters and laggards? How does this vary by actual usage of specific products and technologies?
  • Is the smartphone killing PC shopping?
  • Which segments are using which devices & carriers? For which activities?
  • What’s the expected market demand for a Google Droid – Verizon – Motorola trio?
  • How much have PC users integrated PCs into their personal lives?
  • Multitasking – who’s using lots of devices for lots of apps, few devices many apps, etc.?
  • Have game-players been the first to adopt new products such as the Apple iPhone? Or, are they generally later adopters?
  • What is surprisingly strong “killer app” on both basic mobile phones and smartphones?
  • How are users communicating, given all their communication options?
  • How do Verizon’s subscribers compare to AT&T’s?
  • How prominent is Home PC renting versus outright purchase?
  • How prominent is printing images from mobile phones?
  • Netbooks – are they replacing notebooks? Stalling smartphones? Withering?
  • Are mobile computers used longer or shorter than desktops? If so, what’s the difference, and who uses them longest?
  • What about the anti-social – those that aren’t in an online social network? Who are they?
  • Primacy – what is the center of the user’s world? Their home PC, work PC, mobile phone? Is it one device or many?
  • Age-related market adoption – which products and services are age-skewed? Which are skewed toward older rather than younger users?
  • To what extent does game-playing drive online usage specifically and tech usage overall?
  • How many screens do people view? Which market segments view more screens than other segments?
  • How strong is name-brand dominance?
  • How social-network active are the various tiers of gamers?
  • Which social networking sites are used most frequently by which segments?
  • Do PC users behave differently as they gain more experience? Are Newbies or Vets mostly focusing on certain activities versus a broad mixture?
  • What do users sync or “store” in the cloud? How does this differ between mobile phones and PCs? How do users share images – social networking sites or photo-specific sites? Which users are the most active?
  • Which market segments are dating online? What else do they frequently do online?
  • Which market segments are renting movies? Are they renting DVDs at a retailer, by mail, or at a kiosk? Do they watch them online?
  • What about the unemployed? Are they more or are they less tech-focused?
  • How many seniors are online? How is their behavior different than younger online users?
  • How tech-sophisticated are game-players, within key gaming segments?
  • Entertainment primacy – what is the center of the user’s home entertainment world? Is it one device or many? Which devices and services, and among which segments?
  • Which industry groups have varied levels of adoption?
  • In reality, how deeply has the Apple iPod penetrated the market, and into which market segments?
  • Which segments are keeping their files, calendars, or other information synchronized or backed up online?
  • Which tech buyers focus more on retail than shopping online and vice versa?
  • Is social networking only for certain age groups?
  • How has the division of work vs. personal use of technology products continued to blur?
  • How much of the game-playing population is older versus younger?
  • Special printer paper? Who uses it and what for? Is it only photos, or something else?
  • Online shoppers – are they everyone, or unique?
  • How many people use calendars on their PC, their mobile phone, or both? Which types of people are these?
  • How much is assisted navigation part of life – and on which platform?
  • What is the tech-owning profile of active gamers? High-bandwidth or dial-up? Many consumer electronics entertainment products or focused on gaming? Many computers or few? How does this vary by segment?
    What are consumers planning to buy? (in consumer electronics, connected home, computers, Internet, etc.)
  • Do game players bring their gaming with them into the workplace? To what extent? Which market segment does this the most?
  • Tech adoption cycles may not be as fast as the tech-focused think. How many and which users still use film cameras?
  • Navigation, online maps, location-based mobile phone services, and GPS – who’s getting directions?
  • What are the overall future trends for the Internet?
  • How are users incorporating digital images, through the use of digital cameras, scanners, downloading images, as well as how are they producing output?
  • Are PC users primarily accessing the Internet at home, in the workplace, using friends or neighbor’s computers, or in public places such as libraries or cybercafés? Which users use other’s PCs and which have many to choose from? Are smartphones or netbooks changing this?
  • Netbooks – how soon and with which market segments?
  • What other activities are just outside the box for gamers? Online dating? Social Networking? Music? Movies? Entertainment in general?
  • Who’s busiest – desktop users or notebook users? How do their profiles differ?
  • Which market segments are blogging? How do they compare to social networkers?

If solid answers to any of these questions would help your work in creating the future, please contact MetaFacts.

MetaFacts, Inc. helps technology marketers find and measure their best and future customers.

Current subscribers of Technology User Profile may obtain this information directly from MetaFacts, as well as additional customized drilling down into the full dataset.

For more information on the results delivered in TUP and about how to subscribe, please contact MetaFacts.

The above questions are answered with the TUP 2010 edition, and even more questions are answered in the TUP 2011 edition.

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Filed under Consumer research, Market Research, Market Segmentation, MetaFAQs, Mobile Phones, Statistics, Tech Market, Trends, TUP 2009, TUP 2010