Tag Archives: Brother

Home Printers – Refilled or Original? (TUPdate)

When consumers buy a home printer, they’re also buying ink for as long as they use their printer. HP has the lowest rate of US consumers using refilled ink. Of the major brands, HP has the lowest share – 16%, while Brother and Dell have the highest share, 37%. Over the last two years, this refill share has only slightly wavered.

This is based on the most recent wave of Technology User Profile (TUP), the 2017 edition.

The majority of HP’s home printer customers are using HP’s ink, and only 7% are using a replacement brand such as Office Depot or Staples.

Similarly, most of Epson and Canon’s ink is their own brand, making up two-thirds of home printer users.

Outside of the US, the picture is somewhat similar.

The majority of ink being used in HP printers is HP-branded, at a rate that is being closely trailed by Dell. While the US original-ink rate is strongest in the US for most major home printer brands, this rate is lower in nearly every country in the TUP 2017 survey: China, India, and Germany.

Brother’s original-ink share is nearly as strong in India as it is in the US, at just under one-half of home printers.

Who are the refillers?

Refillers around the world are younger than those who buy original ink – whether the same brand as the printer or a competitive offering. While the average (mean) age of adults who use refills in their home printers is 36, the age of original ink users is 41, a full five years older. Those using competitive ink are yet again another 4 years older.

There’s also a difference in choice of ink with respect to employment status.

Those using refilled ink have a higher share that are employed or self-employed than those using original ink. Those using competitive ink are less likely to be employed outside the home than those using original ink.

Related research results

MetaFacts Technology User Profile (TUP) includes extensive printer-related information: printer usage volume, actively used printer features, printer activities, wireless printing, high-capacity and subscription ink, and more.

Source

The information in this TUPdate is based on a survey of online adults in mid-2017 as part of the MetaFacts Technology User Profile (TUP) study. The TUP study universe included a representative sample of online adults, carefully selected and weighted to be fully representative. Current TUP subscribers can obtain the results of this newest research at a discount. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Graphics and Image, Market Research, Printers, TUP 2017, TUPdate

Home Printer Brands-from Refillers & Laggards to Bigger Spenders (TUPdate)

Home Printer Brands-from Refillers & Laggards to Bigger Spenders – Dan Ness, November 18, 2016

Home printer makers do their best to make innovate products, manage their distribution, and support their customers – all while competing. Buyers, meanwhile, make their choices. Interestingly, all home buyers aren’t created equally, and some brands have carved out a customer base which may or may not be favorable for them.

Home printer buyers can be tough on some brands. Some users choose refills instead of new ink, while others spend much more on supplies and technology than the users of other brands. Meanwhile, others have a longer printer replacement cycle.

Older and newer printersMetaFacts-td1611-home-printer-age

HP can justifiably claim that home printer owners get longer use. Users of HP Home Printers use older printers than do users of other major home printer brands. The average printer age is 2.4 to 2.6 years for printers being used in the prior 90 days by Brother, Canon, or Epson home printer users. In contrast, among HP home printer users, the average printer age is 3 years.

Active with images and graphics

Users with some brands have attracted more or less graphics-oriented users. There is a different profile based on their breadth of graphics and image-oriented activities across their connected devices, such as PCs, Tablets, and Smartphones.Metafacts-td1611-home-printer-activity-breadth

Users of Brother Home Printers have the widest range of graphics/image activities. Breadth of use is higher than those with other home printer brands. Nearly half (46%) of Brother home printer users are in the top-third.

Uniquely-strong activities with connected devices among Brother home printer users are creating personal graphics/presentations (38% of Brother users vs. 28% nationally) and work graphics/presentations (37% versus 28% nationally).

Use of refills

Whose Home Printer customers are most likely to use refilled ink/toner?metafacts-td1611-home-printer-refills

Among major home printer brands, Epson’s users have the highest rate of using refilled ink cartridges. Over one-third (35%) do so, a 53% higher rate than the national average of 23%. Just over a quarter (26%) of Canon’s home printer brands do.

Tech spending

Brother’s home printer users spend the most on their home technology devices and services. Over one-third (34%) of these users are in the top quartile of consumer technology spenders. Brother home printer users spend substantially more than users of other major home printer brands. At $10.2k per year, this is 30% higher than the national average of $7.9k.metafacts-td1611-home-printer-spending

Brother’s home printer users also outspend on levels on ink, toner, and paper. Compared to the national average, their annual spend of $980 is 53% higher than the national average of $640.

Experience levels

Epson’s home printer users have the least tech experience. Twenty percent first started using a desktop PC within the last 8 years, versus the 12% national average. Similarly, 37% first started using a basic cell phone within the last 8 years, a rate 54% higher than the national share of 24%.metafacts-td1611-home-printer-adoption

HP is at the other end of the spectrum, having attracted a more-experienced tech users. Although this measure of tech adoption – years  since first using a given device – also reflects older users, when correcting for age, this same pattern holds true. Epson has a higher share of tech laggards than other home printer brands. Comparing similarly-aged users, more of Epson’s users were laggards – in the last 16% to adopt desktops, notebooks, smartphones, basic cell phones, and tablets.

Among customers with less tech experience, support costs can be higher, and products, marketing messages, and instructions need to be simpler and clearer. Being strong in any particular market segment may have benefits, however if they’re more expensive to support and sell too, over the long run other segments may be more worthwhile to pursue.

About this TUPdate

This TUPdate includes a complimentary brief summary of recent MetaFacts TUP (Technology User Profile) research results. These results are based on the most-recent results of the MetaFacts Technology User Profile 2016 survey, its 34th wave, with 7,334 respondents (US). Trend information is based on prior waves. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

Resources

Current TUP subscribers can tap into any of the following TUP information used for this analysis or for even deeper analysis.

The TUP 2016 Printers Chapter details printer brands, types, printing activities, and other key analysis points. The TUP 2016 Technology Adoption Chapter drills down into experience to profile Early Adopters, the Early and Late Majority, and Laggards.

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Filed under Consumer research, Graphics and Image, Market Research, Printers

Are most home printers purchased where ink is? (MetaFAQs)

Our research shows that most home printers are purchased in one type of outlet, and ink bought somewhere else.

For home printers, Discount retail store such as Wal-Mart or Target and Consumer electronics stores such as Best Buy collectively account for nearly half of the outlets where home printers are purchased. By contrast, consumer electronics stores account for only one in nine home printer ink purchase outlets. Instead, half of printer ink outlets are Office supply retailers such as Office Depot and discount retail stores.metafacts-metafaqs-mq0009-2016-11-02_10-57-55

It’s a conflict that has been a conundrum for printer manufacturers for many years. Subscription services such as Hewlett Packard’s Instant Ink have started to change the formula. These programs bypass brick-and-mortar and online retailers alike to entice many printer users to simply buy direct. They also have the benefit to printer manufacturers of reducing consumer’s consideration of options for buying and using refilled ink.

This is based on our most recent research among 7,336 US adults as part of the Technology User Profile (TUP) 2016 survey.

This MetaFAQs research result addresses one of the many questions profiling active technology users.

Many other related answers are part of the full TUP service, available to paid subscribers. The TUP chapters with the most information about activities is the TUP 2016 Printers Chapter.

These MetaFAQs are brought to you by MetaFacts, based on research results from their most-recent wave of Technology User Profile (TUP).

For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Consumer research, Market Research, MetaFAQs, Printers, TUP 2016

How Many Printers? (MetaFAQs)

How prevalent is printing from PCs, Smartphones, and Tablets?

One key measure of the breadth of printing is simply the per capita use.

Based on our most recent wave of TUP surveys, Connected Adults in the U.S. actively use 1.5 printers on average. Furthermore, 37% regularly use 2 or more printers.metafacts-metafaqs-mq0007-2016-10-28_16-27-04

As detailed in other results from TUP, printer usage has shifted in recent years with the growing use of mobile devices. With the continued improvements in camera technology and growing collection of connected devices in active use, there has been continued expansion in the number of images and documents. At the same time, as users have shifted more of their sharing online and in-person, this has had a dampening effect on printing. Taken together, these and other similar changes in user demand have continued to changed the marketplace.

This MetaFAQs research result addresses one of the many questions profiling active printer users.

Many other related answers are part of the full TUP service, available to paid subscribers. The TUP chapter with the most information about Printers and Printing Activities is the TUP 2016 Printers Chapter.

These MetaFAQs are brought to you by MetaFacts, based on research results from their most-recent wave of Technology User Profile (TUP).

For more information about MetaFacts and a complimentary subscription to insights from MetaFacts, simply make a request. For corporate marketers interested in paid access to the full results, analysis, and datasets, please contact MetaFacts.

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Filed under Graphics and Image, MetaFAQs, Printers, TUP 2016

Do millennials use more or fewer printers than others? (MetaFAQs)

There’s a broad misconception that younger adults aren’t printing as much as the pioneers who’ve gone before them. That could be a negative sign for the future of major printer manufacturers from HP and Epson to Brother, Lexmark, Dell and Canon.

Do millennials use more or fewer printers than others?

Our research shows that millennial adults (age 28-35) use more printers than the average connected adult.metafacts-metafaqs-mq0011-2016-10-31_09-29-55

On average, they regularly use 1.8 printers, the most used by any age group. Furthermore, just over half (51%) use 2 or more printers.

This is based on our most recent research among 7,336 US adults as part of the Technology User Profile (TUP) 2016 survey.

As we’ve reported in other TUP findings, millennials are resourceful in using many devices at home, their workplaces, and also owned by others.

This MetaFAQs research result addresses one of the many questions profiling active technology users.

Many other related answers are part of the full TUP service, available to paid subscribers. The TUP chapters with the most information about activities is the TUP 2016 Printers Chapter.

These MetaFAQs are brought to you by MetaFacts, based on research results from their most-recent wave of Technology User Profile (TUP).

For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Graphics and Image, MetaFAQs, Printers, TUP 2016