Tag Archives: Brand legacy

Apple loyalty – still faithful?

[Please note: This information is from TUP 2008 and has been updated in more recent waves of TUP. Contact MetaFacts for updates.]

Apple commands the strongest repurchase intent of any PC brand. More than four in five (81%) of households with Apple as their primary Home PC plan to buy the same brand – Apple – for their next PC.

Taken together, the non-Apple brands garner less than half of that intention, at 40%. Of the major PC brands, Dell is at the top of buyer’s shopping list, with nearly half (48%) planning to buy a Dell PC.

With Apple computers now able to run Windows software, Apple owners aren’t as locked in as they were in years past. This flexibility appeals to many American consumers’ desire for choice and to buy products as open as possible to whatever may come along. Even when, in reality, computer users don’t end up using any extra features or capabilities, most consumers choose extras as a sort of hedge against unanticipated needs.

PC Repurchase Brand Loyalty - Apple Profile Report 2008

PC Repurchase Brand Loyalty – Apple Profile Report 2008

Historically, Apple has had strong repurchase brand loyalty. It may be surprising to see such high numbers given Apple’s recent success in attracting new customers; not all new customers are necessarily loyal. This bodes well for Apple’s future, because it means that even new customers can join the ranks of the Apple-loyal diehards that have supported the brand through leaner days.

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This information is released from the Apple Profile Report, a Technology User Profile solution from MetaFacts. It is based on recent surve-based research, reporting directly from a representative sample of actual users. The Apple Profile Report is available for immediate purchase through the online store at the MetaFacts website – MetaFacts.com

News flash: even more recent updates to this information are available to subscribers to the full Technology User Profile service, the TUP Overview Report, and other TUP Profile Reports.

Other findings in the Apple Profile Report include:

  • The life of the Apple computer, longer or shorter?
  • How Apple computers are used distinctly from Windows PCs
  • Apple’s retail footprint – success and failure
  • Apple users concentrated in few occupations
  • Apple as the second or third computer; this camel’s nose is sniffing around the tent’s edge
  • Why a cybercafé survey might fool you
  • Just how “different” and elite are Apple customers – socioeconomically, behaviorally, and attitudinally?
  • Apple loyalty – still faithful?
  • The halo effect – has the iPod changed Apple’s PC business?
  • Just how more creative are Apple’s users than the Windows crowd?
  • Apple’s most-connected – broadband households
  • Apple & the future digital home?
  • Apple’s future – who is Apple attracting?

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Broadband, Digital Imaging, and many other technology industry topics. These Profile Reports are in a series on specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption and use in American households and businesses. Interested technology professionals can sign up for complimentary TUPdates, periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary marketing resource for Fortune 1000 companies providing consumer-oriented technology products and services, such as PCs, printers, peripherals, mobile computing, and related services and products. For more information, contact MetaFacts at 1-760-635-4300 or www.metafacts.com

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Filed under Consumer research, Market Research, TUP 2008

Having children in the household does make a difference for Vista

Microsoft seems to have an advantage with households that have children in upgrading to Vista.

No, it’s not as if parents coming home from the hospital have an operating system bundled with the baby. Nor is it that kids are getting Vista on the schoolyard. Not exactly, that is. Computers do play an increasing role in younger student’s studies as well as game-playing. Elsewhere in this report and Technology User Profile, we’ve shared that an increasing number of households have multiple PCs, and that many are being used in children’s bedrooms.

Two out of five (42%) Vista households have children in the home. The age of the child does not seem to matter whether the household has upgraded to Vista. Whether they are teens, tots, or some combination, the presence of children appears to drive the need or desire to upgrade to Vista.

One-third (33%) of Older Window Households do not have children. A quarter (23%) of Older Window Households have retired family members.

Half (48%) of the households that have at least one Apple PC are made up of two people without children. Four out of ten (38%) are households with two people and children, while one in ten (14%) are households of one person.

Long-term and near-term, a child-divide is not great for Apple. Larger households simply mean there’s a greater opportunity for more computer-using customers and the chance for Apple to expand not only its loyalty, but also its legacy.

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Other findings in the MetaFacts Operating Systems Profile Report include:

  • Operating System Landscape
    • Multi-PC and Multi-OS Households
  • Home Operating Systems and Demographics
    • Having children in the household does make a difference for Vista
    • Household employment and operating system
    • Education level and operating system within the household
    • Annual household income and operating system
    • People age 18-34 are using more Apple primary home PCs than older people
  • Purchase Channels
    • Apple gets a bigger share of direct sales than Windows PCs
  • PC Brands & Operating Systems
    • New PC brands bought by operating system
    • Total installed base for all primary home PCs shows some movement from the big brands in the new PC market
  • Changes in PC Form Factors – Laptops are coming on strong as new primary PC form factor
  • How Different Operating Systems are Used Differently
    • Email is the most frequent activity of users on all primary home PCs
    • New primary home PC user activities
  • Operating Systems and Other Consumer Electronics
    • Handheld device use and operating system of the household
    • Imaging behavior and household operating system
    • Television viewing habits and operating system in the household
    • Convenience is the key for households that have at least one Apple Home PC
    • Some Older Windows Households are planning to upgrade while still taking advantage of older technology
  • Technology Attitudes and Operating Systems
    • Attitudes of adult PC users vary with operating system

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Broadband, Digital Imaging, and many other technology industry topics. These Profile Reports are in a series on specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption and use in American households and businesses. Interested technology professionals can sign up at http://technologyuser.com/contact/ for complimentary TUPdates, periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary marketing resource for Fortune 1000 companies providing consumer-oriented technology products and services, such as PCs, printers, peripherals, mobile computing, and related services and products. For more information, contact MetaFacts at 1-760-635-4300 or www.metafacts.com

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Filed under Consumer research, Market Research, Multiple-PC Household, TUP 2008