Tag Archives: Ageism

Online and Offline seniors – Hidden in Plain Sight

Online and offline seniors – hidden in plain sight

The number of actively connected seniors continues to rise, even while their connection rate has stalled. Also, seniors are very active with their connected devices, from PCs to Tablets and Smartphones.

There are more American seniors online than ever before. This is primarily due to two factors – rapid mobile phone adoption and the growing number of seniors in the U.S. Population. Based on our Technology User Profile (TUP) 2017 survey, nearly 44 million adults age 62 and older actively using a PC, Tablet, Mobile Phone, or Game Console to connect to the Internet.

A market segment often overlooked or derided by the tech industry, seniors have been increasingly embracing technology, weaving it into the fabric of their lives.

Mobile phones are hot among older adults, especially Smartphones. Tablet and Smartphone usage has soared among Americans age 62 and above, rising 49% and 47% per year, respectively, between 2013 to 2017. In 2013, the number of active Tablet users age 62 and over was under 4 million, and in 2017 that number is 19.1 million seniors. Similarly, Smartphone use has grown from less than 6 million adults age 62 and over in 2013 to 26.8 million in 2017.

Notebook PC use has also grown, while overall PC use has remained essentially flat. Mobile PC use has grown 20.4% per year from 2013 to 2017. Use of at least one PC has increased 1.8% per year from 2013 to 2017.

Getting connected has outpaced population growth. Only a small part of these growth rates is due to the growing population of seniors. The US Census projected that the number of Americans age 65 and above grew 3.3% per year from 2013 to 2016. During this same period, the number of Connected Adults age 65 and above grew 5.6% per year. The current number of 43.4 million adults regularly using an Internet-connected PC, Tablet, Mobile Phone, or Game Console is up from 35.7 million in 2013. In other words, one in five (20%) Connected Adults in the US are age 62 and above.

The rapid growth of Smartphone use among seniors is due in part to the many of these adults who have given up their old data-free basic cell phones. However, that’s not the entire story. Overall mobile phone adoption has grown. Between 2013 to 2017, mobile phones are in the hands of 20.5 million more adults age 62 or above.

Not to be underestimated

Seniors are big tech spenders. The average annual household technology spending by adults 62 and older is $6.6k. Among slightly older adults 65 and older, the average is slightly less at $6.5k per year for all technology devices and services. Like their younger counterparts, the majority of tech spending by older adults is for services, from cable TV and smartphone service to Internet connections.

More than healthcare

Often seniors are overlooked with the uninformed belief that they are not active with their connected devices, or only focused on healthcare. Although not as active as younger connected adults, seniors are busy with their connected devices.

More than 50% of connected adults age 62 and older around the world use their primary connected device for nearly every type of activity: from Communication, Shopping, Information & Search, and Personal/Productivity, to Entertainment. One reason that seniors may be thought to be less active is their relatively lower presence on Social Networks, making them less visible. This is based on our Technology User Profile 2017 survey across five countries (US, Germany, India, UK, and China). In China and India, connected seniors 62 and older.

Searching online for healthcare information is a major activity for half of seniors using their primary connected device, although it’s the fifth-ranked activity. Even more widespread are activities such as shopping, staying in touch, on top of finances, and current events.

Looking ahead

I expect connected seniors to continue to expand their use of their technology, while unconnected seniors will remain unconnected. Those already connected will follow the path of younger adults and these senior’s younger selves, finding evermore ways to enjoy and utilize each type of technology they’ve adopted. Among  unconnected seniors, the flattened connection rates isn’t likely to spike soon with the current approaches. Although many organizations from retailers to hospitals are nearly demanding that all their clients all interact online, force isn’t working. Unconnected adults are not being served, or organizations are needing to rely on connecting through traditional methods: postal mail, landline phones, and personal visits. Senior non-users are unlikely to respond to the benefits that attracted younger adults online in the first place. Instead, new approaches are needed.

In the meantime, don’t be surprised to see more active seniors toting Smartphones and Tablets.

Source

The information in this TUPdate is based on the most recent wave of Technology User Profile (TUP) – the TUP 2017 wave into the US, UK, Germany, India, and China. Current TUP subscribers can tap into these and additional similar results about seniors and younger adults. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

 

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Filed under Behaviors and Activities, Consumer research, Demographics & Econographics, Market Segmentation, Smartphones, Statistics, Tablets, Trends, TUP 2015, TUP 2016, TUP 2017, TUPdate

Tech Employees Are Youngest

Dan Ness, Principal Analyst

Employees in technology roles or industries are strikingly younger than employees in other US employment roles and industries.

tech employees by age 180110_1350

As released in our most recent wave of Technology User Profile – TUP 2017 US – our research shows that employees in either technology-focused roles or in technology-oriented industries are much younger than the average American employee. Also, those employed in both technology roles and technology industries are youngest of all.

Just over half (51%) of employees in tech roles within a tech industry are age 25-34, the highest concentration of younger adults, with a median age of 34. Employees in tech industry with non-tech roles also have a high concentration of younger adults, with 39% being age 25-34 and median age of 35. By comparison, those in a tech role in a non-tech industry have the highest concentration of employees age 35-44, making up 35% of employees, with a median age of 36. Outside of tech roles or industries, age 25-34 only make up 25% of employees, with a median age of 39.

For purposes of this analysis, we categorized tech roles as those in IT/IS (Information Technology/Information Systems), Specialist, or Contractor/IT Consultant. Tech industries include Information (Publishing, Telecommunication), and Professional, Technical, and Scientific Services.

Source

The information in this MetaFAQ is based on the most recent wave of Technology User Profile (TUP) – the TUP 2017 waves into the US. Current TUP subscribers can tap into these and additional similar results about adults in the UK, Germany, China, and India. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Demographics & Econographics, Market Research, MetaFAQs, TUP 2017

Who spends most on tech – older or younger adults? (MetaFAQs)

In many tech circles, there’s a strong attention on the youngest adults. How true is it that younger adults spend more than older adults?

Our research shows that when it comes to household tech spending, age matters, although it’s not that simple.

First of all, while the youngest adults often are the most enthusiastic about technology, they don’t have the same financial means of older adults.

The majority of household tech spending is among adults age 30-39.metafacts-mqxxxx-tech-spending-x-age-2016-11-01_07-51-20

More importantly, when adjusting for employment status – including the self-employed – the analysis is clearer. Employed adults out-spend those not employed from ages 25 to 54.

There’s a “late life kicker” that’s important to note. After age 60, household tech spending is stronger among those not employed than those employed. Also, although employment rates decline with age, total household tech spending is stronger among the age 65-69 group than the age 55-59.

This is based on our most recent research among 7,336 US adults as part of the Technology User Profile (TUP) 2016 survey.

This MetaFAQs research result addresses one of the many questions profiling active technology users. Specifically for this analysis, we looked at household tech spending along 15 categories of technology devices and services, from PCs, printers, and routers to Internet and mobile phone service.

Many other related answers are part of the full TUP service, available to paid subscribers. The TUP chapters with the most information about activities is the TUP 2016 User Profile Chapter, which includes sections more deeply analyzing by age and life stage.

These MetaFAQs are brought to you by MetaFacts, based on research results from their most-recent wave of Technology User Profile (TUP).

For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Consumer research, Demographics & Econographics, Households, Market Research, MetaFAQs, TUP 2016

Which buyers are bucking the recession with tech shopping plans? Where is the consumer demand?

Also see another recent TUPdate: Printing Mobile Phone Photos: The New Frontier

Which buyers are bucking the recession with tech shopping plans?

A TUPdate by Dan Ness, Principal Analyst, MetaFacts

Recession or not, what people around the world are hungering for—and apparently planning to shell out money for—is HDTVs. In the 27th annual Technology User Profile survey, HDTVs were on the top of the wish list in 14 of 16 countries among 30,889 respondents surveyed about 76 different technology products and services. Surprisingly, this HDTV interest reached uniformly across gender and included both the younger and older, unlike operating systems upgrades such as Microsoft’s Windows 7 or Apple’s Snow Leopard.

But much as they want their MTV in hi-def (or SunTV in India or Sky World News in the UK), they also put entirely practical products high on their lists, and these sometimes even stole priority from HDTVs.

The intensity of the desire for HDTVs varied, peaking in the developing nations. Globally, an average of 27 percent of online PC adults were making plans that include an HDTV, but the percentage rose to 53 percent in Brazil, and was 40 percent among China’s Urbanites, India’s Urbanites, and Russia, and 39 percent of Mexico’s Urbanites. On the other hand, only 12 percent of the Dutch and 16 percent of the Japanese were making such plans, indicating a saturated market or jaded TV watchers.

The two countries where HDTVs did not top the list were China and India. In China, the number one choice was those wireless keyboard-mouse combos. These practical devices were desired by 43 percent of the respondents, pushing HDTVs (which 40 percent planned to purchase) into second place. In India, meanwhile, everyone seemed to be planning to buy everything, pushing HDTVs (40 percent) into sixth place, behind those ubiquitous wireless keyboard/mouse combos (49 percent), digital camcorders with memory cards (42 percent), wireless mice by themselves (42 percent), wireless keyboards by themselves (41 percent), and additional RAM for their long-suffering PCs (40 percent).

The interest in upgrading operating system software varied surprisingly by gender/age group. In percentage terms, the group with the strongest interest is males age 18 to 24. However, looking more deeply, this group’s much stronger interest in so many other tech product outweighs these plans so an operating system upgrade is ranked 28th among these youngsters and ranked 6th among males 55+ and 12th among males 45 to 54.

In case you were wondering, U.S. respondents did list HDTVs as numero uno, but still only 19 percent wanted one. Number two on the list was additional RAM (14 percent), third was a digital camcorder with a memory card (13 percent), fourth was that wireless keyboard/mouse combo (12 percent) while fifth was their very own DVR/PVR digital/personal video recorder (12 percent). This may be so they can time-shift and not have to watch TV commercials.

Speaking of DVRs/PVRs, which give the users additional control over their entertainment, that device was number two on the list in Australia, Germany, England, and Japan, number three in Italy, and number four in the Netherlands and Spain. Globally, it was ranked number 8.

The wild card among products appeared to be the arguably obsolete analog camcorder. Globally, only 9 percent of respondents admitted to planning to buy one, but the rate shot to 31 percent in China, 28 percent in India, and 20 percent in Saudi Arabia. On the other extreme, demand amounted to only 1 percent in the Netherlands and Japan.

About this TUPdate

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry topics. These TUPdates are short analytical articles in a series of specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption around the world. Interested technology professionals can sign up at http://technologyuser.com/contact/ for complimentary TUPdates – periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary market sizing and segmentation resource for leading companies providing consumer-oriented technology products and services, such as PCs, printers, software applications, peripherals, consumer electronics, mobile computing, and related services and products. For more information about the syndicated research service, publications and datasets, contact MetaFacts at 1-760-635-4300.

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Filed under Consumer research, Market Research, TUP 2009, TUPdate

Truly mobile computing varies with age

Age and mobility

The geographic range of mobile PC usage varies greatly with a user’s age. The group that use mobile PCs in the most number of locations is younger than those that use mobiles in one location or use desktops. Nearly two-thirds (65%) of the most-mobile PC users are age 34 and below, in stark contrast to desktop users, where only three in ten (30%) are of this age. The moderately-mobile, those that use their mobile PCs in 2-3 locations, are still mostly younger, with well over half (58%) being 34 and younger.

Because the weight of PCs varies by only a few pounds from the heavier to the lighter, it’s not likely that weight is a true physical barrier to older, presumably less hale computers users.

More can be explained by the inertia of computer users, as they slowly expand in their habits of computer use. Younger users have been around computers since their earliest habit-forming years and have incorporated computing into their daily lives, which in turn encourages them to want their computing with them more often and in more locations.

Mobility Varies With Age - Mobile PC Brand Profile Report

Mobility Varies With Age - Mobile PC Brand Profile Report

 

 

The Mobile PC Profile Report is available for immediate purchase through the online store at the MetaFacts website – MetaFacts.com

 

Other findings in the Mobile PC Profile Report include:

Brand Shares of Mobile & Desktop PCs
Mobile PC Brands by Year Acquired
Market Segments and Mobile PC Brands
Operating Systems & Mobility
Operating Systems on Mobile PCs – Pre-installed or Aftermarket?
Operating Systems by Mobile PC Brand
User Age and Mobile Computing
User Age and Mobile PC Brand
User Gender and Mobile PC Brand
Age within Gender of Primary Computer User and Mobile PC Brand
Number of Locations by Gender and Age
Employment Status and Mobile Computing
Employment Status and Mobile PC Brands
Market Segment by Mobile PC Brand
Big & Small Companies and PC Mobility
Educational Level and Mobile PC Brand
Household Income by Mobile PC Brand
Age of Kids and Mobility of PC
Mobility Doesn’t Always Mean Mobile Use
Locations for Mobile PCs
Public PC Locations by Mobile PC Brand
Mobile PC Brand by Number of Locations Used
Mobile PC Users and the Total Number of PCs Used
Mobile PC Brand by Number of PCs Regularly Used
PC Purchase Year by Mobility
New versus Used/Refurbished by Mobile PC Brand
Hours of Use by Mobile PC Brand
Busy Mobile PCs and Mobile PC Brands
Activities and Mobility
Major Activities Point Out that Mobile PC Brands Vary
Tech Attitude Gap between Mobile PC and Desktop Users
Tech Attitudes by Mobile PC Brand
Brand Loyalty by Mobile PC Brand
Scanners by Mobile PC Brand
Docking Solutions by Mobile PC Brand
Firewire Usage by Mobile PC Brand
Sony Mobile PC Users Shop at a Broader Selection of Outlets
Which Mobile PC Users Frequent which Online and Retail Outlets
Retail Purchase Channels & Outlets by Mobile PC Brand
Online Purchase Channels & Outlets by Mobile PC Brand

 

MetaFacts releases ongoing research on the market shifts and profiles for Windows Vista, Mobile PCs, Workplace PCs, Home PCs, Moms and Dads, Web Creators, Broadband, and many other technology industry topics. These Profile Reports are in a series on specific topics utilizing the Technology User Profile Annual Edition study, which reveals the changing patterns of technology adoption and use in American households and businesses. Interested technology professionals can sign up at www.metafacts.com for complimentary TUPdates, periodic snapshots of technology markets.

About MetaFacts

MetaFacts, Inc. is a national market research firm focusing exclusively on the technology industries. MetaFacts’ Technology User Profile survey is the longest-running, large-scale comprehensive study of its kind, conducted continuously since 1983, the year before Apple released the Apple Macintosh. The detailed results are widely recognized as a primary marketing resource for Fortune 1000 companies providing consumer-oriented technology products and services, such as PCs, printers, peripherals, mobile computing, and related services and products. For more information, contact MetaFacts at 1-760-635-4300.

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Filed under Consumer research, Market Research, TUP 2008