Category Archives: TUP 2017

Home Printers – Refilled or Original? (TUPdate)

When consumers buy a home printer, they’re also buying ink for as long as they use their printer. HP has the lowest rate of US consumers using refilled ink. Of the major brands, HP has the lowest share – 16%, while Brother and Dell have the highest share, 37%. Over the last two years, this refill share has only slightly wavered.

This is based on the most recent wave of Technology User Profile (TUP), the 2017 edition.

The majority of HP’s home printer customers are using HP’s ink, and only 7% are using a replacement brand such as Office Depot or Staples.

Similarly, most of Epson and Canon’s ink is their own brand, making up two-thirds of home printer users.

Outside of the US, the picture is somewhat similar.

The majority of ink being used in HP printers is HP-branded, at a rate that is being closely trailed by Dell. While the US original-ink rate is strongest in the US for most major home printer brands, this rate is lower in nearly every country in the TUP 2017 survey: China, India, and Germany.

Brother’s original-ink share is nearly as strong in India as it is in the US, at just under one-half of home printers.

Who are the refillers?

Refillers around the world are younger than those who buy original ink – whether the same brand as the printer or a competitive offering. While the average (mean) age of adults who use refills in their home printers is 36, the age of original ink users is 41, a full five years older. Those using competitive ink are yet again another 4 years older.

There’s also a difference in choice of ink with respect to employment status.

Those using refilled ink have a higher share that are employed or self-employed than those using original ink. Those using competitive ink are less likely to be employed outside the home than those using original ink.

Related research results

MetaFacts Technology User Profile (TUP) includes extensive printer-related information: printer usage volume, actively used printer features, printer activities, wireless printing, high-capacity and subscription ink, and more.

Source

The information in this TUPdate is based on a survey of online adults in mid-2017 as part of the MetaFacts Technology User Profile (TUP) study. The TUP study universe included a representative sample of online adults, carefully selected and weighted to be fully representative. Current TUP subscribers can obtain the results of this newest research at a discount. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Graphics and Image, Market Research, Printers, TUP 2017, TUPdate

Pocket full of fun – Entertainment Activities (MetaFAQs)

Which is more fun – the one-trick-pony device that does one fun thing well, or the device you can use for many types of entertainment?

In India, the most-preferred connected device for fun is a Smartphone or Basic feature phone. Connected adults in India find more ways than those in other countries to entertain themselves with their Mobile Phones. Their breadth of entertainment activities is greater than with their PCs or Tablets.

This is based on our most recent wave of research – the MetaFacts Technology User Profile (TUP) 2017 edition.

Unlike Connected Adults around the world in other countries, in India, Smartphones are used for a unique set of Entertainment Activities.

Well more than half of India’s Connected Adults use their Smartphones for music and movies. Watching videos/movies and listening to music on one’s Smartphone are regular activities at more than a third higher share of Connected Adults.

In contrast, when Germans use their connected devices for Entertainment Activities, they prefer their PCs. And when they use their PCs for Entertainment, most Germans use a PC to play a game (39% of Connected Adults), Hobbies (38%), and to watch videos/movies (37%). Very practical, those Germans, to use the larger screens of PCs.

Tablets have yet to make their way as being the most-entertaining connected device. Although Tablets are growing in regular use throughout the world, only in the U.S. and U.K. do they account for more than one-tenth of the preferred entertainment device.

Looking ahead

Entertainment continues to remain one of the reasons why people use connected devices. As both wired and wireless networks continue to expand their speed, this has made for more enjoyable experiences, especially for bandwidth-hogging activities such as watching movies or television. Similarly, as wireless carriers such as T-Mobile in the U.S. have removed or reduced data caps, this has reduced barriers for many customers. Consequently, these types of entertainment activities have reached a broader swath of consumers. Consumers continue to be the leading innovators in finding ways to get to the content they want, meaning they’ll consider moving beyond the devices they’re using today.

Source

This MetaFAQ is based on TUP 2017 WW table 580 ACT_ENTxCOUNTRY – Entertainment Activities by Country. This is based on our most recent research among 13,572 US adults as part of the Technology User Profile (TUP) 2017 survey.

This MetaFAQs research result addresses one of the many questions profiling active technology users.

Many other related research answers are part of the TUP service, available to paid subscribers. The TUP sections with the most information about Notebook/Laptop PC use by country is the Technology User Profile Chapter.

These MetaFAQs are brought to you by MetaFacts, based on research results from their most-recent wave of Technology User Profile (TUP). For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Basic cell phones, Desktops, Entertainment, Market Research, MetaFAQs, Mobile Phones, Notebooks, Smartphones, TUP 2017

How many years do consumers use their Notebook PCs? (MetaFAQs)

How many years do consumers use their Notebook PCs? Based on our MetaFacts Technology User Profile (TUP) 2017 survey, the average is 3.1 years around the world. In the US, the average is a full half year newer, at 2.6 years.MetaFacts TUP 2017 - Age of Laptops by Country

Among the world’s leading economies, Germans use their notebooks PCs for longer than Americans or Brits. Among Germans, nearly one in four (24%) of actively used notebooks were in acquired in 2012 or earlier, more than 4.5 years old. By contrast, in the US and UK, only 15% or fewer of laptops are this old.

Those who watch consumer buying patterns and recycling initiatives and actions may not be surprised at this. Americans tend towards buying new replacements for many products. Germans are known for buying goods with a focus on long-term use as well as limiting environmental impacts.

Source

This MetaFAQ is based on TUP 2017 WW table 320 NOTExCOUNTRY – Notebook PCs by Country. This is based on our most recent research among 13,572 US adults as part of the Technology User Profile (TUP) 2017 survey.

This MetaFAQs research result addresses one of the many questions profiling active technology users.

Many other related research answers are part of the TUP service, available to paid subscribers. The TUP sections with the most information about Notebook/Laptop PC use by country is the Technology User Profile Chapter.

These MetaFAQs are brought to you by MetaFacts, based on research results from their most-recent wave of Technology User Profile (TUP). For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Consumer research, Market Research, MetaFAQs, Notebooks, TUP 2017

Online and Offline seniors – Hidden in Plain Sight

Online and offline seniors – hidden in plain sight

The number of actively connected seniors continues to rise, even while their connection rate has stalled. Also, seniors are very active with their connected devices, from PCs to Tablets and Smartphones.

There are more American seniors online than ever before. This is primarily due to two factors – rapid mobile phone adoption and the growing number of seniors in the U.S. Population. Based on our Technology User Profile (TUP) 2017 survey, nearly 44 million adults age 62 and older actively using a PC, Tablet, Mobile Phone, or Game Console to connect to the Internet.

A market segment often overlooked or derided by the tech industry, seniors have been increasingly embracing technology, weaving it into the fabric of their lives.

Mobile phones are hot among older adults, especially Smartphones. Tablet and Smartphone usage has soared among Americans age 62 and above, rising 49% and 47% per year, respectively, between 2013 to 2017. In 2013, the number of active Tablet users age 62 and over was under 4 million, and in 2017 that number is 19.1 million seniors. Similarly, Smartphone use has grown from less than 6 million adults age 62 and over in 2013 to 26.8 million in 2017.

Notebook PC use has also grown, while overall PC use has remained essentially flat. Mobile PC use has grown 20.4% per year from 2013 to 2017. Use of at least one PC has increased 1.8% per year from 2013 to 2017.

Getting connected has outpaced population growth. Only a small part of these growth rates is due to the growing population of seniors. The US Census projected that the number of Americans age 65 and above grew 3.3% per year from 2013 to 2016. During this same period, the number of Connected Adults age 65 and above grew 5.6% per year. The current number of 43.4 million adults regularly using an Internet-connected PC, Tablet, Mobile Phone, or Game Console is up from 35.7 million in 2013. In other words, one in five (20%) Connected Adults in the US are age 62 and above.

The rapid growth of Smartphone use among seniors is due in part to the many of these adults who have given up their old data-free basic cell phones. However, that’s not the entire story. Overall mobile phone adoption has grown. Between 2013 to 2017, mobile phones are in the hands of 20.5 million more adults age 62 or above.

Not to be underestimated

Seniors are big tech spenders. The average annual household technology spending by adults 62 and older is $6.6k. Among slightly older adults 65 and older, the average is slightly less at $6.5k per year for all technology devices and services. Like their younger counterparts, the majority of tech spending by older adults is for services, from cable TV and smartphone service to Internet connections.

More than healthcare

Often seniors are overlooked with the uninformed belief that they are not active with their connected devices, or only focused on healthcare. Although not as active as younger connected adults, seniors are busy with their connected devices.

More than 50% of connected adults age 62 and older around the world use their primary connected device for nearly every type of activity: from Communication, Shopping, Information & Search, and Personal/Productivity, to Entertainment. One reason that seniors may be thought to be less active is their relatively lower presence on Social Networks, making them less visible. This is based on our Technology User Profile 2017 survey across five countries (US, Germany, India, UK, and China). In China and India, connected seniors 62 and older.

Searching online for healthcare information is a major activity for half of seniors using their primary connected device, although it’s the fifth-ranked activity. Even more widespread are activities such as shopping, staying in touch, on top of finances, and current events.

Looking ahead

I expect connected seniors to continue to expand their use of their technology, while unconnected seniors will remain unconnected. Those already connected will follow the path of younger adults and these senior’s younger selves, finding evermore ways to enjoy and utilize each type of technology they’ve adopted. Among  unconnected seniors, the flattened connection rates isn’t likely to spike soon with the current approaches. Although many organizations from retailers to hospitals are nearly demanding that all their clients all interact online, force isn’t working. Unconnected adults are not being served, or organizations are needing to rely on connecting through traditional methods: postal mail, landline phones, and personal visits. Senior non-users are unlikely to respond to the benefits that attracted younger adults online in the first place. Instead, new approaches are needed.

In the meantime, don’t be surprised to see more active seniors toting Smartphones and Tablets.

Source

The information in this TUPdate is based on the most recent wave of Technology User Profile (TUP) – the TUP 2017 wave into the US, UK, Germany, India, and China. Current TUP subscribers can tap into these and additional similar results about seniors and younger adults. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

 

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Filed under Behaviors and Activities, Consumer research, Demographics & Econographics, Market Segmentation, Smartphones, Statistics, Tablets, Trends, TUP 2015, TUP 2016, TUP 2017, TUPdate

Tech Employees Are Youngest

Dan Ness, Principal Analyst

Employees in technology roles or industries are strikingly younger than employees in other US employment roles and industries.

tech employees by age 180110_1350

As released in our most recent wave of Technology User Profile – TUP 2017 US – our research shows that employees in either technology-focused roles or in technology-oriented industries are much younger than the average American employee. Also, those employed in both technology roles and technology industries are youngest of all.

Just over half (51%) of employees in tech roles within a tech industry are age 25-34, the highest concentration of younger adults, with a median age of 34. Employees in tech industry with non-tech roles also have a high concentration of younger adults, with 39% being age 25-34 and median age of 35. By comparison, those in a tech role in a non-tech industry have the highest concentration of employees age 35-44, making up 35% of employees, with a median age of 36. Outside of tech roles or industries, age 25-34 only make up 25% of employees, with a median age of 39.

For purposes of this analysis, we categorized tech roles as those in IT/IS (Information Technology/Information Systems), Specialist, or Contractor/IT Consultant. Tech industries include Information (Publishing, Telecommunication), and Professional, Technical, and Scientific Services.

Source

The information in this MetaFAQ is based on the most recent wave of Technology User Profile (TUP) – the TUP 2017 waves into the US. Current TUP subscribers can tap into these and additional similar results about adults in the UK, Germany, China, and India. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Demographics & Econographics, Market Research, MetaFAQs, TUP 2017