Category Archives: Tablets

Parents sharing their home technology – or not [TUPdate]

By Dan Ness, Principal Analyst, MetaFacts, April 24, 2020

Busy parents are busier than ever

Parents are busier than ever with the many stay at home conditions and school closures across the US now.

Two days ago (April 22, 2020), we surveyed 322 online adults with children 18 or younger. We asked them about the computing devices in their homes, how they share them, what they plan to buy in the next few months, and how an additional home PC might affect their home.

Most parents say they have enough computing devices at home. Nearly two-thirds (61%) have as many or more PCs or tablets than people. Many parents said an additional personal PC is not really wanted, as most (35%) say it would make no difference and feel they have enough (12%).

Those few who would welcome a new home computer value several benefits. One-sixth (16%) expect more efficiency – getting more done with less effort, whether it is more schoolwork or for work from home. Almost as many (14%) expect they would have to share the PCs they have less often. They predict there would be fewer fights between their children. (and who wouldn’t appreciate that!).

Yours, mine, and mine

With the many PCs they have in their home, we asked how and if they share them amongst themselves.

More than half (55%) share PCs, with higher priority given to schoolwork (34%) and working from home (25%). Another half (48%) do not regularly share PCs.

So much to choose from

American parents have been the biggest buyers of home technology for the last three decades of tracking them as part of TUP/Technology User Profile. As of our April 22, 2020 survey, 61% of adults with children in the home have as many or more computing devices (desktops, notebooks, or tablets) than people in the home.

Although many of the reasons have shifted over the years, a common thread throughout this time has been caring for children’s education, household entertainment, communication (think email and social networking), and basics such as personal finances. More recently, with the COVID-19 crisis and so many parents staying at home with their kids, there is an enhanced need for many to support their children’s education with homeschooling. Plus, many are now working from home and so now content for the same devices.

Hey kids – be quiet!

Over the next 3 months, as many intend to buy a notebook PC as buy a tablet. Mobility is key, even if currently it means moving from room to room instead of traveling on a plane, train, or automobile.

Computing devices rank strongly, with 39% plan to buy at least one computing device, whether it is a notebook (21%), tablet (20%) or desktop (12%).

Considering planned items individually, managing sound is important while staying at home. Headsets/headphones top the list of planned items, at 34%. Although our survey did not specifically ask this question, having been a parent of teenagers, it is likely that not everyone in the house shares the same musical tastes, much less the same volume levels. Plus, many of the top over-the-ear headsets include noise-cancelling features that could come in handy for either children or their parents. Speakers are the 2nd-mentioned planned purchase, at 22%. These may be for those fortunate enough to have a living space with enough space or walls.

One in six parents (17%) cited their intention to buy a printer. That is not surprising, since in our previous TUP/Technology User Profile 2019 survey we measured printer penetration at 68% in the US, slightly down from prior years. Many new homeschoolers are undoubtedly realizing that a printer is vital for children’s homework, for creative projects, and for working from home.

Interestingly, among homes with children, the ones with strongest purchase plans overall are those that already have computing devices than people. There is a good amount of tech-accumulation in the works, especially among those with the most tech. So much for the tidying up and minimizing lessons of Marie Kondo.

About this TUPdate

MetaFacts conducted independent research to gather the results used in this TUPdate. The projections of total US adults with children are based on TUP/Technology User Profile 2019 conducted among 8,060 respondents. Also, this TUPdate included results from the April 22nd, 2020 wave of the MetaFacts Parent Study, the first wave of a special study focused on the quickly changing situation. This wave included responses from 322 online adults with children age 18 or younger in their home.

Resources

Current TUP/Technology User Profile subscribers may request the supporting TUP information used for this analysis or for even deeper analysis. Subscribers to the MetaFacts Parent Study may request the supporting information and can make additional inquiries. For more information about MetaFacts and subscribing to TUP or the MetaFacts Parent Study, please contact MetaFacts.

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Filed under Desktops, Households, Market Research, Notebooks, Printers, Tablets, TUPdate

Work from home or stay at home – ready or not! (and supported or not) [TUPdate]

As a long-time information worker, remote worker, and road warrior, I’ve learned to be flexible, resourceful, and use technology to my advantage. Whether I’ve been crunching numbers or presenting results from a café in Paris, my office, home, or somewhere in between, I’ve carried an evolving assortment of tech devices so I can stay connected and work.

However, there are many people who haven’t had this experience, and may not be prepared or supported.

This TUPdate investigates several groups of consumers and workers who will soon be encountering changes in their use of technology devices and services. With the COVID-19 pandemic and economic shifts taking place now, many are not technologically ready for a work-at-home or stay-at-home experience.

Although a home PC isn’t a requirement to get online, it’s still the most widely used and most-useful device for many activities.Chart comparing work activities by device type

Among one key group – information workers – one of the most tech-savvy and tech-reliant groups, a work PC is the cornerstone of their work activity. Even though most also have smartphones, home PCs, and tablets, there are only a few work activities done more often on any other type of device. Smartphones, despite the many apps developed for them and their constant presence, only surpass work PCs for making phone and video calls. Tablets, which are increasingly becoming PC-like (and not only because of Apple’s marketing), aren’t being used similarly to PCs for work activities.

Information workers are only one of several groups to stand out as not having home PCs and being the most able to benefit from them. For this analysis, I’ve used TUP/Technology User Profile to look at three groups:

  • Information workers – workers who have a work PC
  • Adult students – attending a college, university, or other learning institution full-time or part-time
  • Elders – age 55 or older

Information workers

Information workers as a group are the least ready to be working remotely. While some employers provide work notebooks that could potentially be used at home, most don’t. Forty percent of US information workers and 58% of German information workers are self-supported, having no work notebook but having a home PC. Even higher, 54% of US information workers and 65% of German information workers are unsupported information workers, having no work notebook.Size of key groups working or staying at home

While it’s possible that some employers will simply have employees bring their work desktops home for the duration of their time working at home, I expect that not to be widespread.

Students

A smaller share of students than information workers have no home PC. Among American students, this share (29%) is larger than among students in Germany. Although some assignments and online classes and may be conducted using a smartphone or tablet, I expect many will require the larger screens or horsepower of a PC. Tablets aren’t an immediate answer at hand: only 26% of students without home PCs use a tablet.

Elders

Elders are another group likely to remain at home. Although there are regional differences about the age level of persons mandated to remain at home, those requirements are changing quickly. For this analysis, I set the bar low for typical definitions of being an elder or senior – at 55 or older.

Within elders, I also investigated a particularly vulnerable group – elders living alone. This group is one of the most connected groups of all these groups, at least with respect to the penetration of home PCs. Only 5% of American elders and 2% of German elders don’t have a home PC.

Looking ahead

The conditions for COVID-19 pandemic are uncertain. I expect most employers to support their information workers with additional technology, even though historically that’s only been the case for the minority of employers.

For self-supporting information workers that already have a home PC, this employer support is most likely to come in the form of expanded software licensing to support employees that need special software to get their job done, and remote access software to allow employees to reach their office-located desktops, servers, or networks. In many cases, especially among larger employers or technically sophisticated employers, new support will include the requisite VPN and security software to help protect the employer’s confidential information. For those self-supporting information workers with home PCs that are too old or underpowered to support the employee’s needs, some employers may order and provide work PCs for their employee’s homes. Other employers may rely on the employees to personally obtain a home PC so the employee can continue to work.

For unsupported information workers that don’t have a home PC, I expect most employers to provide a work PC or to encourage or to reimburse their employees for a home PC. As for self-supporting information workers, additional software, connectivity, and likely printing capabilities will be needed as well.

This is a quickly changing time, and it’s currently unknown how long the stay-at-home/work-from-home provisions will remain in place. However, over the last two decades, technology users have shown a strong amount of habit energy and inertial. What they do with technology changes slowly, even while there are rapid shifts in the devices and services they use – and where they use them!

Inertia simultaneously saves and disrupts technological transformation. Scanners and printers with integrated scanners have been at the heart of the paper to digital change. So much that was paper is now electronic. The “paperless office” has been a hyped cliché for decades, and yet is truer with each passing year. Although electronic signatures have been legal for over 20 years in most countries, and digital copies are increasingly acceptable in many cases, the migration from paper to electronic lumbers along gradually. Consumers and businesses alike continue to need to convert hardcopy documents and images into electronic form.

About this TUPdate

The analysis in this TUPdate is based on results drawn from the TUP/Technology User Profile 2019 edition which is TUP’s 37th continuous wave. This survey-based study details the use of technology products by a carefully-selected and weighted set of respondents drawn to represent online adults.

Resources
Current TUP subscribers may request the supporting TUP information used for this analysis or for even deeper analysis. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Basic cell phones, Cloud Storage, Communication, Desktops, Graphics and Image, Information and Search, Market Research, Notebooks, Smartphones, Tablets, TUP 2019, TUPdate, Usage Patterns, Video calling

Samsung – American Customer Profile – TUPdate

Samsung has a strong number-two market position in the US, especially with smartphones, and has a distinctive customer profile from market leader Apple. This is based on our MetaFacts TUP/Technology User Profile 2019 survey and prior waves.

Samsung for the not-so-young

Samsung’s penetration is strongest among age 35-54, mostly spanning Generation X. One third or more of online adults this age are using at least one Samsung connected device: a phone, tablet, or PC. Of these devices, Samsung’s smartphones are in the most solid position. More than one in four online Americans use a Samsung smartphone, with Samsung’s highest penetration by age group at 28% of online Americans age 45 to 54.

Marketing penetration of Samsung’s tablets and PCs are among less than one in 10 Americans.

Samsung missing the young Americans

Samsung’s smartphones have yet to attract or dominate the most youthful American adults, which is Apple’s strongest suit. Where 39% of Apple’s iPhones are in the hands of American adults age 18 to 34, only 30% of Samsung’s are. Samsung is below the total national average in this respect, too, which is 35%.

Samsung for the not-so-busy

Samsung’s market penetration for its smartphones has declined among Americans using the greatest number of connected devices. Between 2018 and 2019, Samsung’s share dropped by 3 or more percentage points among users with 2, 3, 4, or 6 connected devices (phones, PCs, tablets, or game consoles). The only segment where Samsung gained is among those few Americans who only use one connected device.

Samsung’s Strong, Yet Sagging Share

Samsung has lost ground between 2017 and 2019, with its overall market penetration dropping or staying flat for its phones, tablets, and PCs. In the US, Samsung’s overall penetration has shrunk to 30% in 2019 and 34% in 2018 to 33% in 2017. The largest decline was in Samsung’s tablet penetration, which dropped nearly in half, from 11% in 2018 to 6% in 2019. This is due in part to Apple’s dominant market position with iPads. It is also a general retrenchment for tablets during a period when consumers have reduced the breadth of their tech device collection.

Samsung’s overall decline has been similar in China. In Germany, however, Samsung has effectively maintained its leading position.

Not Only Handsets

Smartphone subscribers choose more than a handset brand, also selecting their carrier. Verizon currently has the largest number of American subscribers, with 30% of online adults using a smartphone connected by Verizon with any smartphone brand. Verizon is followed by AT&T with 24%, T-Mobile with 13%, and Sprint with 8%. Among all these US major carriers, Apple’s iPhones dominate among their subscribers. Samsung is in a strong number-two position. Samsung’s share is three-fourths of Apple’s share with T-Mobile, one-half of Apple’s share on Verizon and Sprint, and one-third on AT&T.

Looking ahead

As the deployment of 5G makes its shaky rollout across the US, handset makers and carriers alike will need to tread lightly and deliberately. Those emphasizing 5G connections for subscribers without ample supporting coverage will lead to disappointment. On the other hand, those not incorporating 5G into their handsets run the risk of customers churning to other brands or carriers.

Samsung’s recent (February 2020) release of S20, S20+, and S20 Ultra smartphones emphasized their cameras and ability to capture and share high-resolution images and videos. However, users without a higher-speed connection or unlimited data plan are likely to have difficulty fully enjoying these capabilities. These phones include a MicroSD card slot, which will help address this issue to some degree.

About this TUPdate

The analysis in this TUPdate is based on results drawn from multiple waves of TUP (Technology User Profile), including the 2019 edition which is TUP’s 37th continuous wave. This survey-based study details the use of technology products by a carefully-selected and weighted set of respondents drawn to represent online adults.

Resources
Current TUP subscribers may request the supporting TUP information used for this analysis or for even deeper analysis. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Desktops, Devices, Mobile Phones, Smartphones, Tablets, TUP 2019, TUPdate

The Second Life of Home PCs – TUPdate

Home PCs enjoy a longer life than in the hands of their original owners, as many are ultimately enjoyed by someone else. This is more strongly true in developed countries than in developing ones.

For each of the last five years, one in 9 home PCs in the U.S. active installed base were used/refurbished home PCs. In the UK and Germany, the rate has been similar. In three major developing countries – China, India, and Brazil – the rate is much lower. This is based on the most recent five waves of MetaFacts TUP/Technology User Profile, from 2015 through 2019, developed through surveys of 11,625 respondents in 2019 and similar sample sizes in other waves.

Home PC reuse rates like other tech devices

Home PCs aren’t the only used/refurbished tech devices in active use. Across the US, China, and especially Germany, basic cell phones/feature phones have a high share acquired from a prior user. At a similar rate to home PCs, 11% of US basic cell phones in active use are used/refurbished. In Germany, this rate is one in six, the highest rate among these countries. The lower rate (8%) in China can be attributed in part to the more recent adoption of smartphones as a user’s first mobile phone, so there are fewer feature phones available for reuse.

Tablets

Compared to home PCs, tablets have a lower rate of being used/refurbished. For Android tablets, one issue has reduced longevity – newer operating system versions and older versions and devices not being supported for long. Some tablet manufacturers have maintained a short service life, making used Android tablets less useful to a potential new owner. Apple has taken a different approach, extending the life of older iPads with an operating system that spans a wide range. Even with the latest version, iOS 13, released in 2019, Apple released a new fork for iPads named iPadOS which is backward compatible through earlier iPads such as iPad Air 2 (released in 2014).

Smartphones

Smartphones have lower reuse rates than home PCs, tablets, or basic feature phones. This is due to several factors. From the customer demand perspective, many smartphone users crave newer models, as manufacturers continue to innovate and entice customers to upgrade. Also, as carriers continue to update their networks, some older equipment is retired or deprecated, making affected mobile phones less useful.

Who uses the used?

There’s a strong economic factor at play dividing users of new and used/refurbished technology devices. The highest rate of used/refurbished home PC use is among currently unemployed Americans. In the US, this rate is 20% of the home PCs in active used by the unemployed. The used/refurbished home PC rate is also strong among homemakers and part-time employees. Unlike the unemployed, homemakers, or even part-time employees, a higher-than-average share of full-time employees use their home PCs for work-related activities, from creating presentations to being involved in group chats, web-based group meetings, and video calls.

Whose Home PCs lasts the longest?

The use of used/refurbished home PCs appears to be more related to country and culture than to the specific brand.

Dell has the highest rate of used/refurbished home PCs actively used by American adults, representing 12% of the Dell home installed base. Acer’s rate closely follows with 11%, and HP’s and Lenovo’s rates are 10%. In Germany, Dell also ranks highest, matching Lenovo, each with 14%. In China, the overall reuse rates do not vary strongly by brand.

Looking ahead

It’s unlikely we’ll see major changes in the way PC makers offer refurbished home PCs. For most manufactures, programs have been in place for years mostly to manage overstock and asset recovery of returned PCs, and less to spur demand among consumers for more used/refurbished home PCs. Apple is exceptional, in that it offers trade-in value for a wide range of their products, from iPhones and iPads to Macs. This is a prominent part of their positioning as being an environmentally aware technology maker.

Consumer demand is unlikely to change quickly. Consumers will continue to find a new home for their home PCs as they buy additional ones, either within their own families, neighborhoods, or friends.

About this TUPdate

The analysis in this TUPdate is based on results drawn from multiple waves of TUP (Technology User Profile), including the 2019 edition which is TUP’s 37th continuous wave. This survey-based study details the use of technology products by a carefully-selected and weighted set of respondents drawn to represent online adults.

Resources
Current TUP subscribers may request the supporting TUP information used for this analysis or for even deeper analysis. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

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Filed under Desktops, Market Research, Mobile Phones, Notebooks, Smartphones, Tablets, TUP 2019, TUPdate

Generational Wealth – in Tech Devices [TUPdate]

Millennials may be getting bad press for lagging in real estate and financial investments, but they’re well invested in tech devices. Millennials use the largest number of connected devices per capita, including more than the next-younger generation – GenZ. PCs are the major device for all generations, while tablets have tumbled in usage among younger adults.

This TUPdate shares a top-level view into generational differences – in their use of technology devices, and their financial net worth and assets. The results are based on TUP/Technology User Profile waves from 2014 through 2019 in the US, and the US Government’s Survey of Consumer Finances along with estimates from the Federal Reserve Bank. The US Federal Reserve Bank made headlines earlier this year when they released the latest DFA – Distribution of Financial Accounts.

GenZ settling down faster? Or Millennials hanging on?

Each successive generation has been using more devices than the one older, however that’s recently changed. When the first members of the GenZ generation (born 1997 and after) turned 18 in 2015, their average number of devices was the highest ever seen by any generation – 5.8 on average.

Since 2015, GenZ has bucked the trend of their elders by reducing their tech device usage faster than those slightly older. Beginning in 2017, GenZ use fewer devices than Millennials. It’s not only that GenZ reduced use, but also that Millennials are continuing to use more than most. From 2014 through 2019, American Millennials have used 20% more devices than the average American.

Overall drop in number of devices used

The year 2015 marked a turning point for connected devices in the US, as the national average number of devices in regular use by adults began consolidation. In 2015, online Americans used an average of 4.5 devices – smartphones, tablets, PCs, and game consoles. This has declined steadily each year with the current average in 2019 being 3.8.

This widespread reduction is due to many reasons. One major factor in consolidation is what people do with their devices. Although cross-platform and browser-based apps have been available for some time, we’re seeing users stretch beyond their habitually favored devices to slowly but steadily extend activities across more than single devices. With growth in spreading activities across devices, this in turn reduces the need to use as many. For example, while in the past many would primarily use a home desktop PC for online banking, a growing number have moved their banking to their tablets or smartphones. (For more details on these shifts, please see Smartphones Rise, PCs and Printers Float, Tablets Waver – User Trends)

PC reigns as essential

PCs continue as a bedrock device for all generations. However, they are a smaller share among GenZ than among older generations. 36% of the connected devices GenZ use are PCs, and this share rises with each generation, reaching almost half (46%) of connected devices used by the Silent and earlier generations. Smartphones are a solid second device among all generations and make up between 25% to 30% of devices in active use. Game consoles rank highest among GenZ and Millennials, versus tablets for older generations. And to the extent basic cell phones are being used by anyone, they are most firmly in the hands of the oldest generation.

Tablets recede among GenZ while elders get smarter

In 2015, the mix of devices by generation was like 2019 in most respects, with several crucial differences. Among GenZ, tablets were stronger and have since then faded to be replaced by wider PC use. The Boomer generation has nearly let go of their basic cell phones and moved to smartphones. Game consoles were just as youth-oriented in 2015 as in 2019 and are continuing in active use even as each generation ages.

American Millennial Tech Wealth

Most connected devices are in the hands of Millennials. 37% of total connected devices – mobile phones, PCs, tablets, and game consoles – are in the hands of millennials – American adults born between 1981 to 1996. This is far above the tech holdings of GenX and Boomer generations.

The share of devices nationally for Millennials and Gen Xers has not shifted significantly over the last five years. The share of tech devices among Boomers, meanwhile, has dropped. Some of this reduction is due to boomers leaving the workforce, and so no longer using employer-provided PCs.

Boomers and GenX are nearer to each other in size, as both are shrinking and yielding to younger generations.

Consumer Durables by generation

Looking more broadly beyond tech devices shows a similar but more delayed pattern. As Federal Government economists measure consumer durables, tech devices are only a fraction. Millennials show a growing share of American consumer durables as their numbers grow, but a much smaller share than their share of tech devices. Also, Baby Boomers and Silent and Earlier have a relatively larger share of consumer durables than tech devices.

Millennials are showing stronger and growing participation in the economy. Their share of consumer durables is still smaller than other generations. However, its growth is on par. Despite having higher debt levels than other generational groups, Millennials are continuing to buy tech and durable products.

The Federal Reserve Bank develops this information from the ongoing Survey of Consumer Finances (SCF) and Financial Accounts of the United States. (Note: The Fed does not yet include GenZ in this data.)

Net Financial Wealth by Generation

In one the most widely cited measures from the Fed’s results, net financial wealth, Millennials have the lowest financial net worth. Millennials, defined as Americans born between 1981 and 1996, have less net financial net wealth than any other generation. Net worth accounts for the value of assets above liabilities.

Looking ahead
Just as economic mobility doesn’t shift quickly, neither do habits around technology usage nor buying. Looking ahead, I expect Millennials to continue to lead in number of tech devices used and GenZ to have slightly less. As to device types, game consoles will continue to skew younger and are unlikely to reach much of a larger share of user’s devices than today’s levels. PCs will continue to be the major device among older adults, although falling out of top usage among GenZ somewhat.

About this TUPdate

The analysis in this TUPdate is based on results drawn from multiple waves of TUP (Technology User Profile), including the 2019 edition which is TUP’s 37th continuous wave. This survey-based study details the use of technology products by a carefully-selected and weighted set of respondents drawn to represent online adults.

Resources
Current TUP subscribers may request the supporting TUP information used for this analysis or for even deeper analysis. For more information about MetaFacts and subscribing to TUP, please contact MetaFacts.

Leave a Comment

Filed under Basic cell phones, Demographics & Econographics, Desktops, Devices, Market Research, Mobile Phones, Multiple Devices, Notebooks, Smartphones, Tablets, TUP 2019, TUPdate